Service Operations Coordinator

AEG Power Solutions; Vitoria; Híbrido; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

AEG Power Solutions in Spain is seeking a Service Operations Coordinator to ensure successful delivery of contracted services, coordinating planning, resources, logistics, and safety. You will act as the main operational contact for Field Engineers and internal stakeholders to keep projects on scope, on time and within budget.

The role requires 5-6 years in a similar role, English B2, experience with SAP and Salesforce, and flexibility to work hybrid 2-3 days from home.

Formación

• 5-6 years of experience in a similar role, ideally in after sales departments.
• Strong stakeholder management and proactive personality.
• Excellent organizational and time management skills.
• Ability to speak English at B2 level and adapt to flexible hours.

Responsabilidades

• Manage end-to-end execution of contracted services to meet customer commitments.
• Coordinate resources: technicians, materials, logistics, and H&S requirements.
• Act as primary operational contact for Field Engineers and resolve execution issues.
• Manage risks, deviations, and scope changes with corrective actions.
• Monitor costs and support invoicing and operational targets.
• Participate in warranty-related activities at customer sites.
• Drive continuous improvement through processes, systems, and planning tools.
• Ensure work is delivered safely, on time, and within budget.

Conocimientos

Stakeholder management

Project coordination

English (B2)

Educación

Technical education

Herramientas

SAP

Salesforce

CRM

Descripción del empleo

AEG Power Solutions is a worldwide leader in power supply and power conversion technologies for industrial and renewables applications. We design and provide our solutions to blue chip customers on large projects for power generation, infrastructures, nuclear, renewable energy and oil & gas processes. Our 700 employees operate in 14 countries with a strong European and Asian footprint.

Our company is considering fantastic opportunities to grow both organically and through acquisitions in our traditional sectors but also in adjacent technologies. We are specifically targeting the energy storage and green hydrogen applications with our truly unique capabilities.

The position

The Service Operations Coordinator will be responsible for ensuring the successful end-to-end delivery of contracted services, meeting customer commitments in terms of scope, quality, schedule, cost, and safety. The role coordinates planning, resource allocation, logistics, materials, technicians, and Health & Safety requirements to ensure smooth execution and achieve operational and invoicing targets.

Acting as the main operational contact for customers and internal stakeholders such a FSE´s, PM´s etc. You will manages scope of works, risks, deviations, warranty on field activities through processes and tools. Driving continuous improvement and ensuring compliance with company processes, tools, and safety standards. A proactive, results-oriented mindset is essential to ensure services are executed efficiently, safely, and without operational gaps.

Main Responsibilities

• Manage the end-to-end execution of contracted services to ensure customer commitments are met.
• Coordinate resources, including technicians, materials, logistics, and H&S requirements, ensuring readiness before execution.
• Act as the primary operational contact for Field Engineers and support execution-related issue resolution.
• Manage risks, deviations, and scope changes, implementing corrective actions and minimizing financial impact.
• Monitor costs and support achievement of invoicing and operational performance targets.
• Participate in warranty-related activities at customer sites.
• Drive continuous improvement through effective use of processes, systems, and planning tools.
• Ensure work is delivered safely, on time, within budget, and according to quality standards.

Qualifications and Requirements

• Ideally will have technical educational background but we open for other fields.
• At least 5-6 years of experience in a similar role, ideally in after sales departments.
• Must have strong stakeholder management skills and proactive personality.
• Will be key to have great organizational and time management skills.
• Must be able to speak in English (B2).
• Ideally experience with SAP & Salesforce & CRM.
• Must be willing to work on flexible hours if required based on the business needs.
• The position is to be based in Vitoria-Gasteiz but will be hybrid (2-3 days home office).

What we offer

We offer an excellent opportunity for professional development in a historic company, with an extraordinary brand recognition, market leadership and global presence. The location of the factory also provides a privileged working environment, as well as stable, flexible and highly competitive labor conditions.