Field Service Manager EMEA

EnerSys; España; Híbrido; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

EnerSys is seeking a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line. The role will support critical power applications, including UPS and battery solutions, power electronics and intelligent control systems, to ensure continuous uptime in mission‑critical environments.

The role requires hands-on leadership, strong customer focus and the ability to drive project execution across multiple

Formación

• Bachelor's degree in Electrical Engineering or related field.
• 5+ years in Field Service or similar.
• 3+ years of people management.
• Experience with UPS/power systems or data center power systems is desirable.
• Electrical safety or service operations certifications are a plus.

Responsabilidades

• Lead Field Service activities across EMEA.
• Manage field engineers and external service partners.
• Oversee installation, commissioning and maintenance activities.
• Act as escalation point for complex issues.
• Ensure safety standards and regulatory compliance.
• Monitor SLA/KPI performance and customer satisfaction.
• Drive standardization of service processes across EMEA.
• Collaborate with Sales, Project teams for smooth execution.

Conocimientos

Field Service

People Management

Troubleshooting

Customer Focus

Communication

Safety Standards

Educación

Bachelor's in Electrical Engineering

Technical qualification

Herramientas

CRM

ERP

Descripción del empleo

Business area: Network & Infrastructure Solutions- Communications, Data Center and Industrial segments

About the role

EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.

The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission-critical environments.

This role is ideal for a technically strong service leader who can combine hands-on field understanding with operational management, customer focus and project execution.

Key responsibilities

• Lead and coordinate Field Service activities across EMEA.
• Manage and support field engineers, service teams and external service partners.
• Oversee installation, commissioning, preventive maintenance, corrective maintenance, testing and troubleshooting activities.
• Act as escalation point for complex technical issues & urgent interventions.
• Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.
• Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.
• Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.
• Drive standardization of service processes, reporting, documentation and best practices across EMEA.
• Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.

Required experience

• Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.
• Minimum 3 years of people management or field team coordination experience.
• Experience with installation, commissioning, preventive maintenance, corrective maintenance and technical troubleshooting.
• Experience in at least one of the following areas: UPS systems, data center power infrastructure, industrial battery systems, telecom / communication power, DC power systems, power electronics, rectifiers, chargers or inverters.
• Experience managing service partners, subcontractors or external technical providers would be a strong advantage.

Education

• Bachelor's degree or equivalent technical qualification in Electrical Engineering, Electronics, Power Engineering, Automation, Energy Systems or a related technical discipline.
• Candidates with vocational / technical education and significant relevant field service leadership experience will also be considered.
• Additional certifications in electrical safety, UPS systems, battery systems, power electronics, commissioning, service operations or project management would be a strong advantage.

Technical skills

• Good understanding of electrical systems, backup power solutions and battery technologies.
• Strong troubleshooting and root cause analysis skills.
• Knowledge of health & safety requirements in field service environments.
• Familiarity with CRM, ERP or field service management tools.

Project management & leadership skills

• Strong planning, prioritization and follow-up skills.
• Ability to manage multiple service activities, projects and escalations in parallel.
• Strong communication skills with both technical and non-technical stakeholders.
• Practical, hands-on and solution-oriented leadership style.

Languages & travel

• Fluent English is required.
• Additional European languages such as French, German, Spanish, Italian would be an advantage.
• Willingness to travel across EMEA, estimated at 40-60%, depending on business needs.

What we offer

• Regional EMEA role with high visibility and impact.
• International environment with strong cooperation across technical, commercial and operational teams.
• Opportunity to shape and standardize Field Service processes across EMEA.