Service Desk & Partner Relations Coordinator

BD; San Agustín del Guadalix; Presencial; EUR 59.000 - 94.000; Jornada completa

Descripción de la vacante

BD is a leading global medical technology company. The Service Desk Coordinator, part of Global Customer Service, provides operational support to the Service Desk specialists who interact with customers and ensures smooth incident handling for Dispensing Pyxis/PIC products.

This role emphasizes coordinating day-to-day activities, reporting on KPIs, maintaining knowledge base, and collaborating with Sales, Engineering, and Product Management to deliver integrated service and continuous

Formación

• Completed business or technical training.
• Excellent written and verbal English; Spanish preferred.
• Proficiency in using common service desk tools and MS Office.
• Strong communication and organizational skills.
• Structured and results-oriented approach.

Responsabilidades

• Coordinate and oversee Service Desk operations for Dispensing Pyxis/PIC products.
• Ensure efficient handling of customer inquiries and incident tickets (1st/2nd Level Support).
• Act as primary contact for customers and manage escalations.
• Coordinate day-to-day team activities and resource allocation.
• Develop, implement and improve Service Desk processes and procedures.
• Own, monitor and report Service KPIs and SLAs.
• Collaborate with Sales, Engineering and Product Management to ensure integrated service.

Conocimientos

English proficiency

Spanish preferred

MS Office

Service desk tools

Communication skills

Organizational skills

Teamwork

Problem solving

Educación

Business or technical training

Herramientas

MS Office

Service desk tools

Descripción del empleo

BD is a leading global medical technology company. The Service Desk Coordinator, part of Global Customer Service, provides operational support to the Service Desk specialists who interact with customers and ensures smooth incident handling for Dispensing Pyxis/PIC products.

This role emphasizes coordinating day-to-day activities, reporting on KPIs, maintaining knowledge base, and collaborating with Sales, Engineering, and Product Management to deliver integrated service and continuous