Service Delivery Manager — Fusion IT & Client Success

Quality & Reliability S.A. (QnR); Barcelona; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

ITIL v4 certification

Job summary

Quality & Reliability (QnR) is seeking a Service Delivery Manager to oversee ICT services for a European client. You will lead the delivery team, manage budgets and ensure service quality and customer satisfaction while aligning with client calendars and security requirements.

The role requires a university degree in CS or related field, 3+ years in service delivery, and strong leadership with English fluency. ITIL v4 certification is a plus and occasional travel may be required.

Qualifications

• University degree in Computer Science or a related field.
• 3+ years of experience in service delivery management.
• Proven ability to lead both physical and virtual teams.
• Experience managing third-party service providers.
• Strong escalation, incident management and service delivery discipline knowledge.
• Ability to train and guide junior team members.
• Excellent organizational, planning and budgeting skills.
• Fluent English communication, both spoken and written.

Responsibilities

• Identify customer needs and oversee service delivery within the business context.
• Lead the service delivery team, resolve conflicts and ensure efficient processes.
• Manage finances and budgets for services.
• Find opportunities to reduce costs without compromising customer satisfaction.

Skills

People leadership

Budget management

Customer-focused delivery

English communication

Conflict management

Training juniors

Education

Computer Science degree or related field

Job description

Quality & Reliability (QnR) is seeking a Service Delivery Manager to oversee ICT services for a European client. You will lead the delivery team, manage budgets and ensure service quality and customer satisfaction while aligning with client calendars and security requirements.

The role requires a university degree in CS or related field, 3+ years in service delivery, and strong leadership with English fluency. ITIL v4 certification is a plus and occasional travel may be required.