Service Delivery Lead | €55K - €75K

Joppy; Barcelona; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid policy: 2 days in office

Flexible compensation

Gympass / Wellbeing

IT & OT infrastructure projects

Certification support

Job summary

Joppy in Barcelona, Spain, seeks a Service Delivery Lead to own multiple client engagements in IT infrastructure and OT environments. Hybrid work model: 2 days per week in the Barcelona office, with hands-on leadership of a technical delivery team.

You will set project direction, manage KPIs/SLAs, and drive reporting and automation initiatives, while maintaining strong executive communication with clients and internal stakeholders.

Qualifications

• Degree in Computer Science, Telecommunications Engineering, or related field.
• 6+ years delivering infrastructure projects with virtualization, Windows Server, and remote desktops.
• Hands-on networking experience including VLANs, routing, and firewall management.
• ITIL, PMP, or similar certification.
• Experience presenting to client leadership and preparing exec dashboards.
• Fluent English and Spanish; German is a plus.

Responsibilities

• Execute and manage infrastructure projects end-to-end (planning, resources, risks, budget).
• Define and track service KPIs and SLAs; build dashboards and report with AI-assisted insights.
• Lead biweekly service reviews with clients and present to SteerCo.
• Oversee technical team, assign tasks, remove blockers, ensure timely delivery.
• Review HLDs/LLDs, challenge architecture decisions, set deliverable quality standards.
• Proactively identify risks and deviations to protect client outcomes.

Skills

Project management

Client management

Leadership

ITIL

Virtualization

Windows Server

Networking

Executive communication

Education

Degree in Computer Science / related field

Tools

VMware

Hyper-V

Citrix/AVD/RDS

Job description

One of the companies we collaborate with at Joppy is looking for a Service Delivery Lead to join the team in Barcelona.

Work Modality: HYBRID in Barcelona (2 days/week at office).

Comapany's purpose is to protect the critical infrastructure modern life depends on—from factories that produce essential goods to utilities and water supply—by providing world-class cybersecurity and network services to manufacturing environments.

We deliver projects and maintain 24x7 support for leading manufacturers across Europe. Guided by the values of Ownership, Customers First, Trust, Ambition, and Excellence.

The Opportunity

As a Service Delivery Lead you will join our Delivery team, taking ownership of the services and client relationships for a portfolio of assigned clients in the field of infrastructure and communications, where we take end-to-end responsibility for their systems and network.

You will act as the technical-executive interlocutor between your clients and the team, with the experience and technical judgement to set the bar on projects, anticipate problems, and make things happen.

Key Responsibilities

• Project delivery: Execute and/or manage infrastructure projects end-to-end—planning, resources, risks, and budget.
• Service ownership: Define and track service KPIs and SLAs, and build your own dashboards. We provide AI subscriptions to speed up reporting, analysis, and automation, integrating them with our ticketing and reporting systems.
• Client management: Run the biweekly service review meetings with the client and present at steering committees (SteerCo).
• Team leadership: Manage the technical team assigned to projects—task assignment, follow-up, and unblocking—ensuring commitments are met on time.
• Technical oversight: Review HLDs/LLDs, challenge architecture decisions, and set quality standards for deliverables.
• Proactive management: Anticipate problems, risks, and deviations before they impact the client.

Minimum Qualifications

• Degree in Computer Science, Telecommunications Engineering, or a related field
• At least 6 years executing projects in virtualization (VMware and/or Hyper‑V), Windows Server environments (Active Directory, GPOs, DNS/DHCP, clustering, migrations and version upgrades), remote desktops (Citrix/AVD/RDS), backup and storage
• Hands‑on networking experience: switching (VLANs, routing, spanning‑tree) and firewall management
• ITIL, PMP, or similar certification
• Experience preparing executive presentations and presenting to client leadership
• Organized, structured, and analytical profile, with initiative and ownership: you define what needs to be done rather than waiting for instructions
• Fluent English skills (spoken and written) and Spanish; German is a plus

Nice‑to‑Have

• Relevant technical certifications (Cisco CCNP, Palo Alto Networks NGFW Engineer — former PCNSE — or similar)
• Knowledge of Azure and hybrid cloud environments (Entra ID, networking, IaaS)
• Experience in pharmaceutical or regulated industrial environments
• Previous experience in IT services/consulting firms managing clients with end-to-end responsibility for their infrastructure

What Makes You Successful Here

You are a self‑driven and structured professional who thrives on client responsibility. You combine technical judgement with executive communication, enjoy making things happen through your team, and take pride in delivering services that keep critical operations running.

Benefits & Development

• Hybrid Policy: 2 days at our office in Paseo de Gracia
• Flexible compensation
• Wellhub (Gympass) membership
• Projects with leading pharmaceutical companies and essential infrastructure operators
• Opportunity to grow in a highly specialized team focused on IT and OT infrastructure
• Training and certification support in the leading technologies we work with