Service Contracts & Subscriptions Specialist

Intuitive; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Intuitive in Madrid is seeking a Service & Subscription Contract Coordinator to manage contracts administration, billing, and renewals for our service and subscription offerings. You will draft, review, and negotiate contracts and addendums, ensure compliance, and process related billing while coordinating with Finance, IT, and field service to maintain customer satisfaction in Spain and Portugal.

This role supports tender activities and requires collaboration across teams to deliver

Responsabilidades

• Draft, review, and negotiate service contracts and subscription addendums.
• Analyze contracts for policy compliance, regulations, and revenue recognition.
• Enter and maintain service contracts for released products in the contract database.
• Process service contract and subscription billings for customers, including obtaining POs or other documents.
• Process lease event and billings for customers, including obtaining POs or other documents.
• Maintain Intuitive’s various contract databases.
• Generate and distribute reports for monitoring contract status and revenue.
• Support the Tender team with data related to Service Tenders.
• Work with IT to support testing of system implementations, bug fixes, and improvements.
• Assist Finance and Field Service on service contract collections.
• Support Field Service in daily service contract activities.
• Assist Contracts team with System Move agreements.
• Develop and maintain positive customer relations; coordinate internal functions to ensure satisfaction.
• Back up tender cycle and related activities for Spain and Portugal.

Descripción del empleo

Intuitive in Madrid is seeking a Service & Subscription Contract Coordinator to manage contracts administration, billing, and renewals for our service and subscription offerings. You will draft, review, and negotiate contracts and addendums, ensure compliance, and process related billing while coordinating with Finance, IT, and field service to maintain customer satisfaction in Spain and Portugal.

This role supports tender activities and requires collaboration across teams to deliver