Service Contracts Coordinator

Intuitive; Madrid; Presencial; EUR 42.000 - 56.000; Jornada completa

Descripción de la vacante

Intuitive in Madrid is seeking a Service & Subscription Contract Coordinator to manage contracts administration, billing, and renewals for our service and subscription offerings. You will draft, review, and negotiate contracts and addendums, ensure compliance, and process related billing while coordinating with Finance, IT, and field service to maintain customer satisfaction in Spain and Portugal.

This role supports tender activities and requires collaboration across teams to deliver

Responsabilidades

• Draft, review, and negotiate service contracts and subscription addendums.
• Analyze contracts for policy compliance, regulations, and revenue recognition.
• Enter and maintain service contracts for released products in the contract database.
• Process service contract and subscription billings for customers, including obtaining POs or other documents.
• Process lease event and billings for customers, including obtaining POs or other documents.
• Maintain Intuitive’s various contract databases.
• Generate and distribute reports for monitoring contract status and revenue.
• Support the Tender team with data related to Service Tenders.
• Work with IT to support testing of system implementations, bug fixes, and improvements.
• Assist Finance and Field Service on service contract collections.
• Support Field Service in daily service contract activities.
• Assist Contracts team with System Move agreements.
• Develop and maintain positive customer relations; coordinate internal functions to ensure satisfaction.
• Back up tender cycle and related activities for Spain and Portugal.

Descripción del empleo

Job Description

Primary Function of Position:

The Service & Subscription Contract Coordinator will perform a full spectrum of contracts administration tasks including billing and negotiation of service contract and subscription renewals. Ensure all customer needs and requirements are attended to for all service contract related business.

Roles and Responsibilities:

• Responsible for drafting, reviewing, and negotiating service contracts and digital subscription addendums and documentation associated with renewals and offerings.
• Analyze contracts to ensure compliance to company policy, government regulations, and revenue recognition requirements.
• Enter and maintain service contracts for released products in the Contract Database.
• Process Service Contract and subscription billings for customers, including obtaining and managing POs or other documents.
• Process lease event and billings for customers, including obtaining and managing POs or other documents.
• Maintain Intuitive’s various contract databases.
• Generate and distribute reports for the purpose of monitoring and measuring service contract status and revenue.
• Support the Tender team with data and insights related to Service Tenders.
• Work with the IT team to support testing of new system implementations, bug fixes, and information system improvements.
• Assist Finance and Field Service on service contract collections.
• Support Field Service in the daily service contract activities.
• Assist Contracts team with System Move agreements.
• Develop and maintain positive customer relations with external customers; coordinate various functions within the company to ensure customer satisfaction.
• Back up for the tender cycle and all related activities for Spain and Portugal, including but not limited to tender tracking, submission and renewal for all products.