Service Contract Manager - Barcelona

Vanderlande; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

Training platforms

Career growth

Vacation days

Descripción de la vacante

Vanderlande in Spain is seeking a results-driven professional to own the performance of service contracts across Southern Europe, translating contracts into executable delivery and ongoing improvements.

You will lead projects, monitor KPIs, and collaborate with customers, service teams, suppliers, and internal stakeholders to ensure commitments are met and long-term value is delivered. The role emphasizes safety, reliability, and growth.

Formación

• Bachelor in Engineering with service management experience.
• Experience in service operations, maintenance execution, and contract delivery.
• Strong leadership, communication, and stakeholder management skills.
• Entrepreneurial mindset with proactive, customer-focused approach.

Responsabilidades

• Lead operational delivery of service and maintenance contracts to meet service levels and obligations.
• Coordinate maintenance activities, resources, suppliers, and subcontractors for safe, efficient work.
• Serve as primary operational contact for contract matters, performance discussions, and escalations.
• Monitor contract performance via KPIs and data; identify improvements.
• Drive continuous improvement and support contract renewals and growth.

Conocimientos

Leadership

Communication

Stakeholder management

Project management

Customer focus

Problem solving

Financial awareness

Educación

Bachelor in Engineering

Descripción del empleo

In this role you will own the performance of service contracts across Southern Europe, translating contracts into operational delivery and ongoing improvements. You will work with customers, service teams, suppliers, and internal stakeholders to ensure commitments are met and value is delivered. The position blends operations leadership with commercial insight to drive customer success in a global, automation-focused environment. You will lead projects, monitor KPIs, and promote safety and reliability to strengthen long-term partnerships.

• Full-time role in international environment
• Work with advanced automation and service solutions
• Structured onboarding and professional development
• Learning platforms and tailored training
• 20 vacation days plus holiday weeks and reduced Fridays
• Career growth opportunities in a global Top Employer company
• Lead operational delivery of service and maintenance contracts to meet service levels, performance targets, and obligations
• Coordinate maintenance activities, resources, suppliers, and subcontractors for safe, efficient work
• Serve as primary operational contact for contract matters, performance discussions, and escalations
• Monitor contract performance via KPIs and data; identify efficiency, reliability, and satisfaction improvements
• Manage contract budgets (labor, materials, parts, external costs) and support financial health
• Drive continuous improvement initiatives to enhance service delivery and long-term customer value
• Lead small retrofit, modernization, and replacement projects from planning to execution
• Prepare and present operational/performance reports with insights and recommendations
• Collaborate with internal service teams, engineering, procurement, and HSE to ensure delivery
• Promote safety culture and ensure compliance with regulations and Vanderlande standards
• Identify opportunities for contract growth, service improvements, and modernization, translating needs into value
• Contribute to service sales objectives by supporting contract renewals and expanding the service portfolio
• Join an international, customer-focused team delivering long-term service partnerships across Southern Europe
• Bachelor in Engineering
• Experience in service management or service contract management
• Understanding of service operations, maintenance execution, and contract delivery
• Strong leadership, communication, and stakeholder management skills
• Entrepreneurial mindset with a proactive, customer-focused approach
• Experience in automated handling systems, capital goods, industrial automation, logistics, or system integration
• Experience working with third-party service providers and subcontractors
• Knowledge of service contracts and commercial agreements (advantage)
• Strong project management and organizational skills
• Financial awareness and experience managing operational budgets
• Ability to analyze data, KPIs, and performance metrics
• Fluent in English (written and spoken)
• Willingness to travel domestically and internationally
• Strong focus on customer satisfaction, continuous improvement, and team development
• Strong commercial awareness with ability to translate needs into service opportunities
• Experience supporting service sales activities, contract renewals, or business development
• Ownership and accountability
• Relationship building
• Practical problem solving
• Service operations knowledge
• Contract delivery and management
• Budgeting and financial awareness