Service Account Engineer And Field Operations Coordinator

MERMEC, Inc.; Lugo; On-site; EUR 55,000 - 75,000; Full time

Job summary

La posición de Ingeniero de Cuenta de Servicio y Coordinador de Operaciones de Campo en MERMEC, Inc. requiere la entrega de KPIs operativos, liderando un equipo en un nuevo proyecto en España y colaborando estrechamente con el equipo italiano para formación.

El rol exige disponibilidad para turnos nocturnos y fines de semana, viajar por el país y gestionar herramientas y repuestos, asegurando satisfacción del cliente y rentabilidad.

Qualifications

• Al menos 6 años de experiencia en puestos similares dentro de electrónica, automoción, ferroviario o petróleo y gas.
• Español e inglés escritos y hablados fluidos (requisito obligatorio).
• Capacidades de lectura de esquemas eléctricos y dibujos mecánicos.
• Conocimientos avanzados en Windows, instalación y configuración de SO.

Responsibilities

• Actuar como punto de contacto en sitio durante la duración del proyecto.
• Ofrecer soporte técnico a clientes y coordinar actividades del equipo.
• Gestión de repuestos y herramientas para el servicio.
• Planificar y monitorizar todas las actividades para la ejecución del contrato.
• Liderar y coordinar a técnicos y operadores de campo.
• Colaborar con el equipo italiano para formación y coordinación.

Skills

Electrónica

Informática

Ingeniería Mecánica

Liderazgo de equipo

Job description

The Service Account Engineer and Field Operations Coordinator is responsible for achieving operational and maintenance expectations and KPIs related to projects in Spain.

Usted podría ser el solicitante perfecto para este trabajo.

The role requires a hands-on and proactive approach in a start-up environment involving a new project and a newly established team, leading activities from the front while coordinating and planning the work of employees and subcontractors.

The resource will work in close collaboration with the Italian Service Account Engineer for training and coordination activities.

Operational activities will require availability to work night shifts and weekends, as well as willingness to travel throughout the country.

Achieve targets and meet contract deadlines.

Plan and monitor all activities required for contract execution.

Interact with the Italian team during warranty and commissioning phases.

Act as the on-site customer point of contact throughout the project duration.

Provide technical advisory support to customers.

Manage and control, through the coordinated team members, field spare parts and tools.

Support team training and professional development.

Manage and monitor team performance.

Strong technical background in Electronics, Computer Science, Information Technology, or Mechanical Engineering.

At least 6 years of experience in similar roles within the electronics, automotive, railway, or oil & gas industries.

Fluent written and spoken Spanish and English (mandatory requirement), with strong communication skills.

Customer-focused approach aimed at ensuring customer satisfaction while supporting company profitability.

Strong leadership and team management capabilities.

Advanced knowledge of Windows operating systems.

Operating system installation and configuration.

Network configuration and troubleshooting.

Software installation and configuration.

Experience with measurement and data processing software.

Knowledge of LabVIEW is considered an advantage.

Knowledge of electronic devices, digital electronics, signal analysis and processing, metrology, and statistical data analysis.

Ability to read and interpret electrical schematics and mechanical drawings.

Ability to use test equipment such as oscilloscopes, signal generators, and multimeters.

Ability to organize and coordinate team members (technicians and operators) for service execution. xqziphu

Collective Labour Agreement (CCNL): National agreement for Engineering Companies and Technical Design Offices, 12 monthly payments

Contract: Full-time, permanent contract

It is our policy to provide equal employment all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.