Senior Technical Support Engineer (SRE)

Nutanix; Barcelona; Hybrid; EUR 54,000 - 66,000; Full time

Job summary

Nutanix is expanding its EMEA Technical Support team in Barcelona, seeking a seasoned professional to provide technical support for our HCI solutions. You will troubleshoot customer issues, collaborate with engineering, and ensure a high level of customer satisfaction in a hybrid Barcelona-based role.

The role requires 7+ years of tech experience, strong virtualization, networks, storage, Linux and cloud skills, and fluency in English (other EU languages a plus).

Qualifications

• 7+ years of relevant technical experience.
• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies.
• Customer-facing experience and customer-first mindset.
• Fluent in English; proficiency in EU languages is a strong plus.
• Passion for learning and staying updated on cloud technologies.
• Strong troubleshooting and debugging skills.
• Collaborative approach and ability to work with diverse teams.
• Ability to provide excellent support experience to customers.

Responsibilities

• Provide technical support for Nutanix’s HCI solutions.
• Troubleshoot, diagnose, and debug enterprise customer issues.
• Collaborate with development engineering team.
• Resolve cross-vendor issues with technology partners.
• Improve product serviceability and develop tools.
• Share technical knowledge with team.

Skills

Virtualization

Networking

Storage

Linux

Cloud tech

Customer-facing

English fluency

Job description

Product SupportBarcelona,SpainReq.Num.: 32030

Exciting times here at Nutanix as we are expanding our EMEA team in Barcelona!

Do you love technology, and innovation and have a customer-first mindset? Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions!

Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!

Sounds like you? Read on!

About the Team

At Nutanix, you will have the opportunity to be a part of our EMEA Technical Support (SRE) team based in Barcelona. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability.

You will report to the Support Manager, who provides guidance and support in ensuring seamless operations within the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for three days a week. This setup allows for a good balance between the collaborative benefits of in-person interactions and the flexibility of remote work.

In terms of travel requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members.

Your Role

• Provide technical support for Nutanix´s HCI solutions


• Troubleshoot, diagnose, and debug enterprise customer issues


• Collaborate with development engineering team


• Resolve cross-vendor issues with technology partners


• Improve product serviceability and develop tools


• Share technical knowledge with team


• Focus on customer success and satisfaction

What You Will Bring

• 7+ years of relevant technical experience


• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies


• Customer-facing experience and customer-first mindset


• Fluent in English. Proficiency in one or more EU languages is a strong plus


• Passion for learning and staying updated on cloud technologies


• Strong troubleshooting and debugging skills


• Collaborative approach and ability to work with diverse teams


• Ability to provide excellent support experience to customers

We offer permanent employment with a base salary starting from €60,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

Pay Transparency

The OTE range for this position at commencement of employment is expected to be between EUR €55,000 and EUR €83,000 per year.
Please note that OTE offered may vary depending on relevant objective factors, including market location, job-related knowledge, skills, and experience.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail].