Senior Technical Crm Specialist (F/M/D)

Zeal-Network; Córdoba; Remote; EUR 55,000 - 75,000; Full time

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery (RAS) system and the DS1 analytics platform. The role requires strong communication skills to explain complex technical concepts to healthcare professionals and field engineers in a remote, multi-country setting.

As part of the remote team, you will act as a technical liaison, provide issue resolution, and coordinate escalation with field service when necessary.

Qualifications

• Experience in operating room environment.
• Experience with robotic systems preferred.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to healthcare professionals and field personnel.
• Drive the escalation process to resolve customer issues and coordinate field service as needed.

Skills

Technical support

Communication skills

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first – developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

**A Day in the Life**
To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).
This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

**Primary Responsibilities:**

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support