Contract Manager

Engie; Murcia; Remote; EUR 45,000 - 65,000; Full time

Job summary

Medtronic is seeking a full-time Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and DS1 AI platform across EMEA. You will interact with Health Care Professionals, Start-up-specialists and Field Service Engineers to solve complex issues remotely.

Responsibilities include remote support, escalation management, collaboration with the service team, and occasional on-site visits domestically and internationally, with regular hours 8:00-16:30 CET and on-call

Qualifications

• Bachelor’s or master’s degree in biomedical/electrical/mechanical engineering.

Responsibilities

• Provide remote technical support for Hugo system and DS1 to HCP, SUS and FSE.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Skills

Remote technical support

Analytical skills

Problem-solving

Communication skills

Operating room experience

Education

Biomedical/Electrical/Mechanical Eng

Tools

Hugo robotic-assisted surgery (RAS) system

DS1 platform

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4