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Job summary

Medtronic in Madrid is seeking a full-time remote Technical Service Specialist for Surgical Robotics to support the Hugo robotic-assisted surgery system and the DS1 platform. You will work with Health Care Professionals, start-up specialists, and Field Service Engineers across the EMEA region.

The role emphasizes clear communication, analytical problem-solving, and the ability to explain complex technical issues remotely, with some on-site visits domestically and internationally.

Qualifications

• Experience in operating room environments.
• Strong analytical and problem-solving skills.
• Ability to explain complex technical issues to healthcare professionals, SUS and FSE.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 platform to HCP, SUS and FSE.
• Drive escalation process to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and contribute to continuous improvement projects.
• Ensure all documentation/system entries are complete and up to date.

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal

Full time

R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 -