Diagnostics Tech Support Specialist

Zoetis Inc; Tarragona; Remote; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Medtronic is seeking a Remote Technical Services Specialist for the Hugo robotic-assisted surgery (RAS) system and the DS1 analytics platform. You will support Health Care Professionals (HCP), Start-up Specialists (SUS) and Field Service Engineers (FSE) remotely across the EMEA region, translating complex technical issues into actionable guidance.

The role requires strong analytical and communication skills, with experience in operating room environments and a customer-oriented mindset.

Qualifikationen

• Experience explaining complex technical issues to healthcare professionals.
• Experience with surgical robotics environments is a plus.
• Strong communication skills for remote support across regions.

Aufgaben

• Provide remote technical support for Hugo RAS system.
• Explain technical issues to HCPs, SUS and FSE clearly.
• Collaborate with regional teams to resolve field escalations.

Kenntnisse

Remote support

Robotics surgery

Technical communication

Healthcare IT

Tools

DS1 AI platform

Hugo RAS system

Jobbeschreibung

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

**A Day in the Life**

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

**Primary Responsibilities:**

• Provide remote technical support for the