Tech Finance Specialist

Santander; Huelva; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Medtronic is seeking a Remote Technical Services Specialist to support the Hugo robotic system and the DS1 platform across Europe. You will deliver remote technical assistance to healthcare professionals, start-up specialists, and field engineers, facilitating clear communication and problem resolution.

In this role you will join a European team, handle escalation paths, and perform technically demanding tasks within a surgical environment, leveraging strong analytical skills to explain complex

Responsabilités

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE
• Drive escalation to resolve customer issues, including initiating required field service support when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring considerable judgment and problem-solving

Description du poste

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and