Senior Technical Account Manager - Spain

Cohesity; España; Híbrido; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Cohesity is seeking a Senior Technical Account Manager to ensure our customers’ success by enhancing their experience, driving adoption of our data management platform, and reducing churn within enterprise accounts in Spain.

You will own strategic relationships, coordinate with account teams, and advocate for customers, delivering value through renewals, upsell opportunities, and tailored guidance. Fluency in English and Spanish is preferred.

Formación

• Bachelor's degree or equivalent experience.
• Fluency in English and Spanish; Italian/French beneficial for Spain/Italy roles.
• Account management experience (AE/CSM/Operations).
• Strong reporting and dashboard skills for customer insights.

Responsabilidades

• Increase customer lifetime value and advocacy across the customer journey.
• Improve product adoption, satisfaction, and health metrics.
• Ensure delivery on operational metrics like renewal likelihood and net retention.
• Collaborate with account teams to identify upsell opportunities and mitigate renewal risks.
• Capture customer feedback and relay it to product and services teams.

Conocimientos

Customer advocacy

Bilingual English/Spanish

Account management

Data-driven reporting

AI-assisted productivity

Educación

Bachelor's degree or equivalent

Herramientas

CRM (Salesforce)

BI dashboards

AI tools (optional)

Descripción del empleo

Senior Technical Account Manager

As a Senior Technical Account Manager, you will play a key role in ensuring our customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. This position offers an opportunity to work with enterprise customers, making a positive impact on their business while gaining insights that improve Cohesity’s value proposition.

How you’ll spend your time here

• Increase the lifetime value of the customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer’s success.
• Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores.
• Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross‑Sell Potential, Net Retention Rate, and churn.
• Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).
• Work closely with account teams and renewals managers to identify new opportunities and upsell potential while addressing any issues that put renewals at risk.
• Engage broadly across the customer organization from users through to C‑Level/Influencer as required.
• Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of processes, products, and services.
• Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs.
• Onboard Cohesity customers to achieve agreed‑upon outcomes post‑implementation.
• Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state.
• Understand and report back on voice‑of‑customer feedback collected from randomly selected Cohesity customers, addressing any issues and providing follow‑up.

We’d love to talk if you have many of the following

• A relevant bachelor’s degree or equivalent experience; preference for computer science, business management, or related degrees.
• Fluency in English and Spanish; fluency or native proficiency in Italian, and knowledge of French would be advantageous for candidates located in Spain or Italy.
• Strong empathy for customers and a passion for revenue and growth.
• Deep understanding of value drivers in recurring revenue business models.
• Account management experience as an AE, SE, CSM, Operations Manager, or equivalent, strongly preferred.
• Deep business operations expertise—adept at creating relevant and compelling customer‑facing reports, messages, and dashboards.
• Strong ability to influence through persuasion, negotiation, and consensus building internally and externally.
• Demonstrated desire for continuous learning and improvement.
• Excellent communication and presentation skills.
• Demonstrated success at strategy implementation and execution.
• Commitment to joining our mission to revolutionize data management and to building a flawless customer experience.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision‑making.

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Equal Employment Opportunity Employer

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Requirements for applicants with disabilities

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1‑855‑9COHESITY or [e-mail] for assistance.