Senior Enterprise Technical Account Lead

Cohesity; España; Híbrido; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Cohesity is seeking a Senior Technical Account Manager to ensure our customers’ success by enhancing their experience, driving adoption of our data management platform, and reducing churn within enterprise accounts in Spain.

You will own strategic relationships, coordinate with account teams, and advocate for customers, delivering value through renewals, upsell opportunities, and tailored guidance. Fluency in English and Spanish is preferred.

Formación

• Bachelor's degree or equivalent experience.
• Fluency in English and Spanish; Italian/French beneficial for Spain/Italy roles.
• Account management experience (AE/CSM/Operations).
• Strong reporting and dashboard skills for customer insights.

Responsabilidades

• Increase customer lifetime value and advocacy across the customer journey.
• Improve product adoption, satisfaction, and health metrics.
• Ensure delivery on operational metrics like renewal likelihood and net retention.
• Collaborate with account teams to identify upsell opportunities and mitigate renewal risks.
• Capture customer feedback and relay it to product and services teams.

Conocimientos

Customer advocacy

Bilingual English/Spanish

Account management

Data-driven reporting

AI-assisted productivity

Educación

Bachelor's degree or equivalent

Herramientas

CRM (Salesforce)

BI dashboards

AI tools (optional)

Descripción del empleo

Cohesity is seeking a Senior Technical Account Manager to ensure our customers’ success by enhancing their experience, driving adoption of our data management platform, and reducing churn within enterprise accounts in Spain.

You will own strategic relationships, coordinate with account teams, and advocate for customers, delivering value through renewals, upsell opportunities, and tailored guidance. Fluency in English and Spanish is preferred.