Salesforce Consultant

Tamarind Intelligence; Madrid; Presencial; EUR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible schedule

Certifications plan

Home Office

Public transport support

Descripción de la vacante

Omega CRM in Madrid is seeking a Salesforce Consultant to help deliver customer experience projects by analyzing business needs and configuring scalable solutions. You will work with cross‑functional teams to drive outcomes aligned with the service vision and business strategy.

Responsibilities include requirement analysis, designing functional solutions, estimating effort, collaborating with clients, and ensuring quality.

Formación

• Full professional proficiency in English.
• 4 years of Salesforce administration, configuration and consulting experience.
• Experience with Salesforce Sales Cloud, Service Cloud and Experience Cloud.
• Able to translate business requirements into functional solutions and liaise with cross‑functional teams.

Responsabilidades

• Analyze requirements and design functional solutions.
• Provide effort estimates for projects.
• Collaborate with Omega team and clients to meet project objectives.
• Analyze and improve application performance.
• Coordinate with technology providers as needed.
• Validate solutions against requirements and quality standards.
• Produce functional documentation for projects.
• Share knowledge within Omega's community of practice.

Conocimientos

English proficiency

Salesforce expertise

Multi-Cloud experience

Communication

Agile / SCRUM

Herramientas

Salesforce

Descripción del empleo

The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.

Job Description: Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships. We are currently looking for a Salesforce Consultant to join our team

Job Description

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).
• Salesforce Core Expertise: 4 years of proven experience in Salesforce administration, configuration, and consulting roles.
• Multi-Cloud Experience: Strong hands‑on experience working with different Salesforce clouds, such as Sales Cloud, Service Cloud, and Experience Cloud.
• Communication & Interlocution: Proven capability to act as a functional liaison between clients and cross‑functional technical teams to translate business requirements into functional solutions.
• Methodology: Solid experience working under Agile delivery principles (SCRUM).
• Languages (Mandatory): Full professional proficiency in English is required (capable of driving business conversations and fluent written/spoken communication).

What Do We Offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About Us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data -- all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580 professionals from 24 nationalities, and 2,500 certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people -- guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

#OMEGA REMOTE

Location: Madrid

Brand: Omega

Time Type: Full time

**Contract Type:**Permanent