Senior Project Manager - Quick Commerce Content Excellence Global

Glovo Group; Vilanova y Geltrú; On-site; EUR 90,000 - 130,000; Full time

Job summary

Glovo Group in Spain is seeking an Agent Manager to lead how our agent teams operate and how we define, measure and improve assortment quality across a catalog of +10 million products. You will build the Enrichment framework that turns agent capacity into a faster, more accurate catalog seen by millions of users daily, while coordinating with hub Leads and cross-functional partners.

This role focuses on setting standards for data quality, identifying automation opportunities, and shaping

Responsibilities

• Act as Agents Manager: oversee all agents across hubs, coach them and coordinate day-to-day follow-up with hub Leads.
• Define metrics per agent and per hub (accuracy, quality, productivity, rework) and report weekly.
• Quantify business impact of Agent Hubs, identify savings, and build yearly headcount plan.
• Define good assortment per category and run gap analyses with data, tooling, and external sources.
• Collaborate with PMs to source external data (GS1, manufacturers, partners) for enrichment.
• Deep-dive Product Onboarding to understand how agent quality affects PIM & Catalog.
• Own the Enrichment framework: set which product attributes matter and verify data quality.
• Increase quantity and quality of product information through automation and AI-assisted enrichment.
• Drive cross-functional enrichment projects with Product, Data and local teams.

Job description

YOUR MISSION

Own how our agent teams work and how we define, measure and improve assortment quality across a catalog of +10 million products. You will build the Agent Operating Model and the Enrichment framework that turn agent capacity into a more accurate, consistent and complete assortment, at speed and scale, so that what millions of users see every day on Glovo is right.

THE JOURNEY

• Act as Agents Manager: all agents across the two hubs report to you; you own their performance management, coaching and day-to-day follow-up together with the hub Leads, and define how ~26 agents are split between Ops and Enrichment

• Define performance metrics per agent and per hub (accuracy, quality, productivity, rework), run the feedback and coaching cadence and report on it weekly

• Quantify the business impact of the Agent Hubs, identify potential savings and build the yearly headcount plan; identify which tasks can be automated or AI-assisted

• Define what "good assortment" means per category, run the gap analysis (tooling, training, data, automation) and work with the Senior PM of PIM Cleanup & Governance and the PM of Content Enrichment to source external data (e.g. GS1, manufacturer and partner data)

• Run a deep dive on the Product Onboarding flow end to end: understand how agent quality impacts the PIM & Catalog assortment, find where products get blocked and which problems the process creates, and take systemic issues to the central team

• Own the Enrichment framework: define which product attributes matter per category (nutritional information, allergens, ingredients, food labelling, variants), set quality and completeness standards, and verify that what agents deliver meets them

• Increase the quantity and quality of product information through automation: with Data and Product, scope and prioritise automated or AI-assisted enrichment (external data sources, label and attribute extraction) with human review thresholds, and compare its output with agent quality

• Follow cross-functional enrichment projects: define the rules, success metrics and rollout with Product, Data and local teams