Global Catalog Excellence PM - Enrichment & Automation Lead

Delivery Hero; Vilanova y Geltrú; On-site; EUR 75,000 - 110,000; Full time

Job summary

Glovo is part of the Delivery Hero Group, a global on-demand delivery platform operating in around 65 countries. This Senior Project Manager role focuses on Quick Commerce Content Excellence, owning agent team performance and the enrichment framework to improve catalog quality across +10 million products.

You will manage ~26 agents across hubs, define metrics, coach teams, and drive automation and AI-assisted enrichment while collaborating with cross-functional partners to deliver measurable

Qualifications

• 3–5 years of experience in operations, quality programs, content/catalog operations or vendor (BPO) management in a tech or e-commerce environment.
• Experience designing operating models and documentation (SOPs, playbooks, SLAs) for non-expert or outsourced teams.
• Strong analytical skills: ability to build performance metrics per agent and per hub, read large-scale data outputs and link quality work to business impact.

Responsibilities

• Own how agent teams work and how we define, measure and improve assortment quality across a catalog of +10 million products.
• Define performance metrics per agent and per hub; run feedback, coaching cadence and weekly reports.
• Quantify business impact of the Agent Hubs, identify potential savings, and build yearly headcount plans; identify automation opportunities.

Skills

Operations management

Quality programs

Content/catalog operations

Vendor management

Analytical skills

Cross-functional influence

Salesforce experience

Jira

Asana

Tools

Jira

Asana

Job description

Glovo is part of the Delivery Hero Group, a global on-demand delivery platform operating in around 65 countries. This Senior Project Manager role focuses on Quick Commerce Content Excellence, owning agent team performance and the enrichment framework to improve catalog quality across +10 million products.

You will manage ~26 agents across hubs, define metrics, coach teams, and drive automation and AI-assisted enrichment while collaborating with cross-functional partners to deliver measurable