Senior Marketplace Performance Lead

Glovo Group; Barcelona; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Glovo is seeking a Senior Performance Analyst – Marketplace Experience to own the performance narrative across the regional Marketplace Experience. You will identify, quantify, and reduce experience-driven value loss, improve marketplace health, and close the Retention Gap between seamless and non-seamless journeys.

You will collaborate with country MDs, Operations, Service, Finance and Global HQ to translate priorities into regional performance gains.

Qualifikationen

• 5+ years of experience in performance, strategy, operations, or analytical roles.
• Strong ability to connect operational metrics to financial impact.
• Experience influencing cross-functional stakeholders without direct authority.
• Structured problem-solving and strong analytical capabilities.
• Excellent communication and stakeholder management skills.
• High ownership mindset, hands-on, and bias for measurable impact.

Aufgaben

• Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
• Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
• Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
• Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
• Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
• Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches
• Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets

Kenntnisse

Performance analytics

Cross-functional influence

Structured problem solving

Financial impact analysis

Communication skills

Ownership mindset

Jobbeschreibung

Glovo is seeking a Senior Performance Analyst – Marketplace Experience to own the performance narrative across the regional Marketplace Experience. You will identify, quantify, and reduce experience-driven value loss, improve marketplace health, and close the Retention Gap between seamless and non-seamless journeys.

You will collaborate with country MDs, Operations, Service, Finance and Global HQ to translate priorities into regional performance gains.