Senior Marketplace Performance Analyst

Delivery Hero; Barcelona; Presencial; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Glovo is seeking a Senior Performance Analyst– Marketplace Experience to own the regional performance narrative and governance for Marketplace Experience. You will work with country MDs, Operations, Service, Finance and Global HQ to translate priorities into regional performance improvements.

You will drive KPI ownership across Experience-Driven Value Loss, Cost-to-Serve/Recover, and Retention Gap, guiding action plans and prioritizing high-ROI interventions that balance efficiency with customer

Formación

• 5+ years of experience in performance, strategy, operations, or analytical roles.
• Strong ability to connect operational metrics to financial impact.
• Experience influencing cross-functional stakeholders without direct authority.
• Structured problem solving and strong analytical capabilities.
• Excellent communication and stakeholder management skills.
• High ownership mindset, hands on, bias for measurable impact.

Responsabilidades

• Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap.
• Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact.
• Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes.
• Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers.
• Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability.
• Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches.
• Ensure consistent reporting, performance storytelling, and decision‑making frameworks across markets.

Conocimientos

Experience

Analytical

Stakeholder management

Problem solving

Ownership

Descripción del empleo

Glovo is seeking a Senior Performance Analyst– Marketplace Experience to own the regional performance narrative and governance for Marketplace Experience. You will work with country MDs, Operations, Service, Finance and Global HQ to translate priorities into regional performance improvements.

You will drive KPI ownership across Experience-Driven Value Loss, Cost-to-Serve/Recover, and Retention Gap, guiding action plans and prioritizing high-ROI interventions that balance efficiency with customer