Senior Leader, Customer Service Operations & Revenue

Johnson & Johnson Co.; Madrid; On-site; EUR 65,000 - 90,000; Full time

Job summary

Johnson & Johnson in Madrid is seeking a Customer Management professional to lead the day-to-day operations of the DS Customer Service organization across Order Management, Asset Operations and Revenue Operations, aligning demand with orders and ensuring timely invoice processing.

You will coordinate with Planning, Logistics, Warehouse, Finance and Quality, manage workload, backlogs, and drive continuous improvements, while upholding company policies and compliance standards.

Qualifications

• Five or more years of experience in Customer Service, Order Management, Supply Chain Operations or a comparable operational environment.
• Experience leading teams or coordinating complex operational workloads.
• Experience managing backlog, service levels, operational risk and cross-functional dependencies.

Responsibilities

• Own workload, backlog, service quality and productivity across Order Management, Asset Operations and Revenue Operations.
• Decide how work is prioritised when capacity is constrained and ensure that customer-critical activities receive attention.
• Coordinate execution with Planning, Logistics, Warehouse, Finance, Quality and Commercial teams.
• Provide management visibility of issues affecting customers, surgical commitments, asset availability or revenue.
• Promote cross-training and ensure clear ownership and escalation paths for issues.

Job description

Johnson & Johnson in Madrid is seeking a Customer Management professional to lead the day-to-day operations of the DS Customer Service organization across Order Management, Asset Operations and Revenue Operations, aligning demand with orders and ensuring timely invoice processing.

You will coordinate with Planning, Logistics, Warehouse, Finance and Quality, manage workload, backlogs, and drive continuous improvements, while upholding company policies and compliance standards.