Senior IT Support Engineer — LAN/WAN, Cloud & Scripting

Skydance

Madrid

On-site

EUR 40,000 - 60,000

Full time

14 days+

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Job summary

Skydance Animation is seeking a Senior Technical Support professional to deliver efficient IT assistance and enhance the employee experience. The role spans server maintenance, networking, hardware/software config, and script-driven automation.

The ideal candidate has 5+ years in IT, experience with logging and ticketing, LAN/WAN expertise, and familiarity with Windows, Linux, and macOS environments. Strong English is desirable; Spanish is a plus.

Qualifications

5+ years in IT departments.
Experience with logging tools and ticketing management.
Experience in design, installation, diagnosis and maintenance of LANs/WANs and IT security.
Knowledge of integrating new applications and hardware and inventory upkeep.
Experience with Linux (Rocky, CentOS, Ubuntu), OS X, Windows, Windows Server.
High English level desirable; Spanish desirable.

Responsibilities

Performs the installation, support and maintenance of servers, computer systems and networks.
Configures hardware and software equipment; documents employee queries and requests.
Resolves most tickets at first contact; escalates when needed.
Configures mobile devices.
Writes scripts to improve and maintain the environment (PowerShell, Python, VB Script).
Tests internal developments and monitors inventory of hardware and software.
Ensures quality standards for the support service are met.
Assists with incidents escalated by other Support Technicians.
Keeps up on artistic methodologies and technology trends to strengthen the creative/technical environment.
Provides guidance and instruction to team for growth.
Follows Supervisor’s and Lead's guidance.