Lead IT Support & Systems Specialist

Skydance Animation; Madrid; On-site; EUR 38,000 - 52,000; Full time

Job summary

Skydance Animation in Madrid seeks a Senior Technical Support professional to install, support and maintain servers, networks, and IT infrastructure. You will manage hardware/software, handle employee tickets, and script automation to improve the environment.

The role requires 5+ years in IT, strong knowledge of LAN/WAN, OS diversity, and an ability to work with cross-functional teams. English and Spanish are desirable, and the team emphasizes collaboration and growth.

Qualifications

• 5+ years in IT departments.
• Experience with logging tools and ticketing management.
• Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security.
• Knowledge and experience in the integration of new applications and new hardware in user equipment and inventory maintenance.
• Knowledge and experience in different OS: LINUX (Rocky, CentOS, Ubuntu), OS X, Windows, Windows Server.
• High English level desirable.
• Spanish desirable.

Responsibilities

• Performs the installation, support and maintenance of the servers, computer systems and wireless and local area networks.
• Performs the installation, configuration, layout and maintenance of hardware and software equipment.
• Solves, manages and documents employee queries, tickets and requests and develop other departmental administrative tasks.
• Solves most tickets in the first contact and otherwise escalates it.
• Configure mobile devices.
• Performs scripts in different languages (Power Shell, Python and VB Script) to improve and maintain the environment.
• Tests internal developments.
• Monitors and updates the inventory of hardware and software.
• Ensures that the quality standards required for the support service are met.
• Resolve s and assist s with incidents escalated by other Support Technician s.
• Keeps up on current artistic methodologies and on technology trends and tools that best suit the production and the company in the development of a stronger creative and technical environment.
• Works together with the team providing them with support, guidance and instruction in areas that contribute towards their artistic and professional growth.
• Follows the Supervisor’s and Lead's guidance.

Skills

IT support

Ticketing tools

Networking

IT security

Linux

macOS

Windows

Windows Server

Tools

Linux

OS X

Windows

Windows Server

Networking equipment

Job description

Skydance Animation in Madrid seeks a Senior Technical Support professional to install, support and maintain servers, networks, and IT infrastructure. You will manage hardware/software, handle employee tickets, and script automation to improve the environment.

The role requires 5+ years in IT, strong knowledge of LAN/WAN, OS diversity, and an ability to work with cross-functional teams. English and Spanish are desirable, and the team emphasizes collaboration and growth.