Senior Enterprise AI Support Engineer - Hybrid (Barcelona)

Domino Data Lab; Barcelona; Híbrido; EUR 54.000 - 66.000; Jornada completa

Descripción de la vacante

Nutanix in Barcelona is seeking an experienced Technical Support (SRE) engineer to join our EMEA team. You will help ensure system reliability, troubleshoot complex enterprise issues, and collaborate with product and engineering teams to deliver top‑tier support for HCI and Hybrid‑Cloud solutions.

This hybrid role requires 7+ years in virtualization, networking, storage, Linux and cloud technologies, with strong English and a customer‑first mindset. Travel is minimal and OTE varies by location.

Formación

• 7+ years of relevant technical experience.
• Expertise in Virtualization, Networking, Storage, Linux, and Cloud Technologies.
• Customer‑facing experience and customer‑first mindset.
• Fluent in English. Proficiency in one or more EU languages is a strong plus.
• Passion for learning and staying updated on cloud technologies.
• Strong troubleshooting and debugging skills.
• Collaborative approach and ability to work with diverse teams.
• Ability to provide excellent support experience to customers.

Responsabilidades

• Provide technical support for Nutanix´s HCI solutions.
• Troubleshoot, diagnose, and debug enterprise customer issues.
• Collaborate with development engineering team.
• Resolve cross‑vendor issues with technology partners.
• Improve product serviceability and develop tools.
• Deliver excellent customer support experience.
• Share technical knowledge with team.
• Focus on customer success and satisfaction.

Conocimientos

7+ years experience

Virtualization

Networking

Storage

Linux

Cloud technologies

Customer-facing

English fluency

Descripción del empleo

Nutanix in Barcelona is seeking an experienced Technical Support (SRE) engineer to join our EMEA team. You will help ensure system reliability, troubleshoot complex enterprise issues, and collaborate with product and engineering teams to deliver top‑tier support for HCI and Hybrid‑Cloud solutions.

This hybrid role requires 7+ years in virtualization, networking, storage, Linux and cloud technologies, with strong English and a customer‑first mindset. Travel is minimal and OTE varies by location.