Senior Cybersecurity Technical Support Engineer

Palo Alto Networks; España; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare options

On-site gym and wellness

Professional development

Equity grants and ESPP

Flexible time off

Descripción de la vacante

Palo Alto Networks seeks a proactive Technical Support Engineer to partner with top-tier customers and resolve complex post-sales challenges. You will analyze situations deeply, communicate technical issues clearly, and own cases from start to finish.

Responsibilities include expert troubleshooting, quarterly business reviews, and collaboration with engineering to improve product quality. Strong documentation and high-pressure problem-solving are essential.

Formación

• Extensive experience troubleshooting VPN solutions (Remote Access VPN, IPsec, PKI, SSL).
• Strong ability to articulate complex technical issues to technical and non-technical audiences.
• Proven track record owning support cases from initiation to resolution.

Responsabilidades

• Deliver expert-level technical assistance to top-tier customers with in-depth troubleshooting and guidance.
• Own and manage support cases end-to-end, including multi-vendor troubleshooting and RCA.
• Collaborate with Engineering and QA to file bug reports and improve software/hardware quality.
• Foster trusted advisor relationships with executive stakeholders and customers.

Conocimientos

Analytical thinking

Customer advocacy

Technical communication

Cross-functional collaboration

Problem solving

Ownership of cases

Educación

BS in computer science or related field

Herramientas

Wireshark

GNS3

Python

Shell scripting

Descripción del empleo

Palo Alto Networks seeks a proactive Technical Support Engineer to partner with top-tier customers and resolve complex post-sales challenges. You will analyze situations deeply, communicate technical issues clearly, and own cases from start to finish.

Responsibilities include expert troubleshooting, quarterly business reviews, and collaboration with engineering to improve product quality. Strong documentation and high-pressure problem-solving are essential.