Remote Senior Cybersecurity Support Engineer

Palo Alto Networks; Málaga; Remote; EUR 42,000 - 64,000; Full time

Job summary

Palo Alto Networks is seeking a highly motivated Cortex XSIAM support professional to serve our customer base by providing technical support and handling escalations within defined SLAs. You will learn client objectives in their environments and work with developers to reproduce issues and craft permanent solutions.

Your impact includes triaging issues, conducting advanced troubleshooting, and communicating findings internally and to customers while aligning with our first-class support standard.

Qualifications

• Experience with Endpoint Security software and SIEM is required.
• Strong troubleshooting skills across application and OS levels.
• Excellent written and verbal communication with a customer focus.

Responsibilities

• Respond to and triage customer issues within SLAs via ticketing, phone, or remote sessions.
• Perform advanced troubleshooting at application and OS levels and collaborate with teams to implement fixes.
• Identify fault areas and drive root cause investigations and corrective actions.

Skills

Fluent English

Strong communication

Customer service

Problem solving

Foreign language advantage

Tools

SIEM

EDR tools

Windows OS

MacOS

Linux

Kubernetes

GCP

AWS

SCCM

GPO

AD

MSSQL

IIS

Exchange

Scripting

Job description

Palo Alto Networks is seeking a highly motivated Cortex XSIAM support professional to serve our customer base by providing technical support and handling escalations within defined SLAs. You will learn client objectives in their environments and work with developers to reproduce issues and craft permanent solutions.

Your impact includes triaging issues, conducting advanced troubleshooting, and communicating findings internally and to customers while aligning with our first-class support standard.