Senior Customer Trust Incident Lead

Merantix; España; Presencial; EUR 81.000 - 119.000; Jornada completa

Descripción de la vacante

Autodesk seeks a Senior Customer Trust Incident Response Manager to lead customer-facing communications during security, privacy, and service-impacting incidents. You will translate technical details into accessible guidance for customers, coordinating with incident responders, product teams, legal, and support to ensure timely, accurate updates.

The role emphasizes representing the customer perspective, managing communications across Trust Center, Health Dashboard, and customer-facing channels,

Formación

• Significant professional experience in security or cybersecurity incident response.
• Experience in technical incident management and in cloud service incident response.
• Background in senior technical support or escalation engineering with customer focus.
• Knowledge of cloud environments, networking, web apps, and APIs.
• Understanding of identity, authentication, and access management.
• Ability to translate technical info into customer communications under pressure.

Responsabilidades

• Represent the customer perspective during Trust incidents and ensure customer impact is considered.
• Develop clear, accurate customer communications during rapidly evolving incidents.
• Coordinate communications across Support, Success, account teams, and Trust Center channels.
• Work with legal and technical stakeholders to distinguish facts, findings, and provisional info.
• Improve incident response processes, playbooks, and templates for customer communications.
• Lead cross-functional collaboration to ensure timely and appropriate customer information.

Conocimientos

Security incident response

Technical incident management

Site reliability

Cloud service incident response

Senior technical support

Customer-facing experience

Cybersecurity communications

Cloud & SaaS concepts

Web apps & APIs

Identity & access management

Data security concepts

Distributed systems

Incident communication

Calm under pressure

Cross-functional collaboration

Descripción del empleo

Autodesk seeks a Senior Customer Trust Incident Response Manager to lead customer-facing communications during security, privacy, and service-impacting incidents. You will translate technical details into accessible guidance for customers, coordinating with incident responders, product teams, legal, and support to ensure timely, accurate updates.

The role emphasizes representing the customer perspective, managing communications across Trust Center, Health Dashboard, and customer-facing channels,