Senior Customer Success Lead - Proactive Retention & NRR

Amenitiz Solutions; Barcelona; Presencial; EUR 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonus

Stock options

Health insurance

On-demand salary access

Career path

Flexible benefits

Team library access

International team

Descripción de la vacante

Amenitiz Solutions in Barcelona is seeking an experienced Customer Success Team Lead to manage our Tier 3 accounts and drive measurable impact on Net Revenue Retention. You will own strategy and execution for a team of 5 CS Specialists, shifting toward proactive churn prevention and scaling retention impact.

Lead, coach, and develop the team, monitor customer health signals, and partner with Sales, Care, Marketing, Product, and Revenue Operations to optimize processes and outcomes.

Formación

• 5+ years in a customer-facing role, with 2–3 years in people management.
• Proven success driving retention and improving Net Revenue Retention in a B2B SaaS environment.
• Experience designing, implementing, and optimizing Customer Success processes and workflows.
• Strong analytical skills to interpret customer health data, cohort analyses, and churn metrics.

Responsabilidades

• Lead and develop a team of 5 Customer Success Specialists managing Tier 3 accounts.
• Drive proactive churn prevention and data-driven risk mitigation.
• Own Net Revenue Retention targets and monitor health signals and churn metrics.
• Coach through regular 1:1s, performance reviews, and development plans.
• Collaborate with Sales, Care, Marketing, Product, and Revenue Operations to deliver a seamless customer experience.

Conocimientos

Team leadership

Customer success

Data analysis

Churn prevention

Descripción del empleo

Amenitiz Solutions in Barcelona is seeking an experienced Customer Success Team Lead to manage our Tier 3 accounts and drive measurable impact on Net Revenue Retention. You will own strategy and execution for a team of 5 CS Specialists, shifting toward proactive churn prevention and scaling retention impact.

Lead, coach, and develop the team, monitor customer health signals, and partner with Sales, Care, Marketing, Product, and Revenue Operations to optimize processes and outcomes.