Global Inside Sales

Bechtle Spain; Comunidad de Madrid; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Bechtle Spain is seeking a Global Inside Sales – Strategic International Accounts professional to join the Madrid team. You will oversee the operational management of strategic international customer accounts and coordinate the full order lifecycle to ensure smooth delivery and high customer satisfaction.

You will work in a highly international environment, collaborating with colleagues across Europe, and you will engage with procurement platforms, ERP systems, and multiple stakeholders to

Formación

• 3+ years in Inside Sales, Order Management or related operations.
• Experience in international/multicultural environments is valued.
• Fluent in Spanish and English; additional European languages are a plus.

Responsabilidades

• Own the operational management of strategic international customer accounts.
• Coordinate full order lifecycle from entry to delivery and ensure accuracy and satisfaction.
• Serve as the main point of contact for order status, stock, and delivery inquiries.
• Manage international procurement, e-commerce and ordering platforms.
• Maintain ERP data and tools; monitor order execution for compliance.
• Collaborate with Sales, Operations, Logistics, Finance and international teams across Europe.

Conocimientos

Inside Sales

Order Management

Customer Operations

ERP systems

Navision

Herramientas

Navision

Descripción del empleo

Bechtle is Europe's leading end-to-end IT partner, with more than 16,000 employees, operations in over 14 countries and annual revenue of €6.31 billion. In Spain, we have more than 800 professionals and an ambitious growth plan for 2030. Our success is built on combining local presence with global reach, end-to-end capabilities, strong partnerships with over 300 technology vendors, flexible financing solutions and a proven track record serving more than 70,000 customers across Europe.

As part of our continued international growth, we are looking for a Global Inside Sales – Strategic International Accounts professional to join our team in Madrid. This position plays a key role within our international organization, supporting the operational success of some of Bechtle's largest and most strategic multinational customers.

The successful candidate will become part of our Global OrderDesk team within Bechtle International Division, working in a highly international environment and collaborating with colleagues, customers, suppliers and partners across multiple countries. The role is responsible for ensuring the smooth execution of international customer operations, coordinating the complete order lifecycle, supporting procurement and e-commerce platforms, and maintaining a high level of customer satisfaction through excellent communication and operational excellence.

We are seeking a highly organized and solution-oriented professional who enjoys taking ownership, coordinating complex processes and working across different teams, countries and time zones. This role is ideal for someone with experience in customer operations, order management or inside sales who wants to develop their career within an international environment and contribute to high-impact strategic accounts.

Location: Spain

Key Responsibilities

• Take ownership of the operational management of strategic international customer accounts.
• Coordinate the complete order lifecycle, from order entry to delivery, ensuring accuracy, efficiency and customer satisfaction.
• Act as the main point of contact for customer operational queries related to orders, deliveries, stock availability and order status.
• Manage and follow up on international procurement, e-commerce and ordering platforms.
• Maintain accurate information within ERP systems and internal tools.
• Monitor order execution and ensure compliance with customer requirements and agreed processes.
• Coordinate with manufacturers, distributors and suppliers to ensure smooth order execution and delivery.
• Work closely with Sales, Operations, Logistics, Finance, Service teams and international stakeholders across Europe.
• Support the onboarding of new customers, operational processes and procurement platforms.
• Support international projects and customer expansions into new countries and locations.
• Identify process improvement opportunities and support the implementation of operational efficiencies.
• Contribute to delivering an excellent customer experience through proactive communication and effective issue resolution.

What We're Looking For

• At least 3 years of experience in Inside Sales, Order Management, Customer Operations, Customer Service or similar operational roles.
• Experience working in international and multicultural environments.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Excellent communication skills and a strong customer-oriented mindset.
• Experience working with ERP systems (Navision experience is highly valued).
• Experience coordinating suppliers, distributors, deliveries and order processing activities.
• Ability to work independently while collaborating effectively with international teams.
• Structured, proactive and solution-oriented approach to work.
• Fluent Spanish and English, with English being used daily in an international environment.
• Additional European languages will be considered a plus.
• Experience with procurement, e-commerce or ordering platforms is highly valued.

What We Offer

• The opportunity to join Bechtle International Division and support strategic international customers.
• Direct collaboration with international teams across Europe.
• Reporting line to the Teamlead Global OrderDesk within our international organization.
• Comprehensive onboarding and training program, including training and knowledge transfer in Germany.
• Dynamic environment with growth opportunities
• Positive and people-oriented culture
• Modern workplace environment

Our motto: Care for People. Passion for IT.

If you are looking for an international role where you can make a real impact, work with global customers and develop your career within one of Europe's leading IT companies, we'd love to hear from you.