Senior Customer Education Strategist

Wood Mackenzie; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel opportunities

Descripción de la vacante

Wood Mackenzie is seeking a Senior Customer Education Specialist to support retention by understanding client workflows and delivering bespoke training and case management that maximizes value from the Wood Mackenzie research subscription.

Within the Sales Organisation, you will work with research, products and consultancy to ensure consistent client messaging while travelling within the region to engage with customers across industry segments and maximise the subscription's potential.

Formación

• Experience in a Customer Education or Product Specialist role within a B2B sales, data analytics or SaaS based solutions organisation.
• Strong presentation, public speaking, communication and training skills.
• Proven track record collaborating with different internal teams to achieve commercial success.
• Interest in product knowledge and developing/growing themselves.
• Experience with Salesforce.com.
• Experience with business applications (PowerBI, Excel, API).

Responsabilidades

• Build an in-depth knowledge of products and roadmaps in your vertical (Upstream & Carbon Management).
• Analyze client needs and create tailored workflow solutions to maximize value.
• Deliver workflow-based training and demos to increase usage and retention.
• Answer level 2 inbound queries and support Customer Support/Success teams.
• Partner with Account Managers to drive commercial success and demonstrate solutions.
• Capture engagement and training metrics in CRM (Salesforce).
• Collaborate with Product Owners to shape the product roadmap based on feedback.
• Create self-serve and training materials and embed them internally and externally.
• Be an ambassador for the Lens platform and communicate product enhancements.
• Deepen relationships across customer organizations to understand roles and workflows.

Conocimientos

Presentation skills

Public speaking

Communication

Training

Cross-functional collaboration

B2B SaaS knowledge

Sales alignment

Herramientas

Salesforce.com

PowerBI

Excel

API

Descripción del empleo

Wood Mackenzie is seeking a Senior Customer Education Specialist to support retention by understanding client workflows and delivering bespoke training and case management that maximizes value from the Wood Mackenzie research subscription.

Within the Sales Organisation, you will work with research, products and consultancy to ensure consistent client messaging while travelling within the region to engage with customers across industry segments and maximise the subscription's potential.