Senior Training Manager

MŌDUM; Madrid; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

MŌDUM is seeking a Senior Training Manager to lead global product education for its luxury retail network. You will transform seasonal collections into engaging training experiences that build product expertise, strengthen client engagement, and support commercial performance across international markets.

You will design and deliver training content, partner with digital teams for e-learning, and manage onboarding, store openings, and key launches while maintaining global consistency in

Formación

• 5+ years in product training or retail learning in luxury brands.
• Experience designing learning programmes for international audiences.
• Knowledge of blended and digital learning methods.
• Excellent presentation and facilitation skills.
• Fluent English; additional languages a plus.
• Strong project and stakeholder management.
• Travel internationally as required.

Responsabilidades

• Develop comprehensive product training content for seasonal collections across multiple product categories.
• Translate technical product information into engaging, retail-focused learning materials.
• Deliver product training sessions, workshops, and collection presentations for global and regional teams.
• Partner with regional learning teams to develop e-learning modules and mobile content.
• Coordinate global training assets and maintain a knowledge library.
• Measure training impact and refine content based on feedback.
• Ensure consistent product messaging across markets.

Conocimientos

Product training

Retail learning

Presentation skills

Digital learning

Project management

Stakeholder management

Blended learning

English fluency

PowerPoint

Travel willing

Herramientas

MS Office

Descripción del empleo

A leading international luxury brand is seeking a Senior Training Manager to lead the development and delivery of global product education across its retail network.

Working closely with cross-functional teams, you will transform seasonal collections into engaging training experiences that build product expertise, strengthen client engagement, and support commercial performance across international markets.

This is an exciting opportunity for someone with a passion for product, storytelling, and retail excellence who thrives in a fast-paced, global environment.

Key Responsibilities

Product Training

• Develop comprehensive product training content for seasonal collections across multiple product categories.


• Translate technical product information into engaging, retail-focused learning materials.


• Identify knowledge gaps within retail teams and create training solutions to address them.


• Partner with digital learning teams to develop e-learning modules and mobile learning content.


• Deliver product training sessions, workshops, and collection presentations for global and regional teams.


• Integrate styling guidance, product expertise, and client engagement techniques into all training materials.


• Align training initiatives with commercial objectives and retail performance goals.


• Ensure learning content supports strong product knowledge, customer experience, and sales excellence.


• Measure the effectiveness of training programmes and continuously refine content based on feedback and business performance.


• Maintain consistency of product messaging across all markets.

Global Training Support

• Deliver seasonal train-the-trainer programmes for regional learning teams.


• Support onboarding and foundational learning programmes for retail employees.


• Provide training support for store openings, retail events, and key commercial launches.


• Partner with regional stakeholders to adapt global training content for local market needs while maintaining global consistency.

Content Development & Knowledge Management

• Coordinate the creation and management of product training assets, including photography and supporting materials.


• Maintain an organised global library of training resources and learning tools.


• Foster collaboration and knowledge sharing across international training teams.


• Continuously explore innovative learning methods and best practices in retail education.

Candidate Profile

• Minimum 5 years' experience in product training, retail learning, or commercial training within a luxury, premium, or consumer brand environment.


• Proven experience designing and delivering engaging learning programmes for international audiences.


• Strong understanding of modern learning methodologies, including blended and digital learning.


• Excellent presentation and facilitation skills with the ability to engage audiences at all levels.


• Fluent English is essential; additional languages are advantageous.


• Advanced proficiency in Microsoft Office, particularly PowerPoint or equivalent presentation software.


• Highly organised with excellent project management and stakeholder management skills.


• Commercially minded with a strong understanding of the retail environment.


• Passion for product, craftsmanship, design, and customer experience.


• Comfortable managing multiple priorities across an international business.


• Willingness to travel internationally as required.

Why Join?

This is an opportunity to play a key role in shaping product education across a global organisation. You'll work closely with cross-functional teams to create engaging learning experiences that empower retail teams, strengthen product knowledge, and elevate the customer experience worldwide.

Due to the high volume of applications, only shortlisted candidates will be contacted.