Senior CSM – Hospitality Revenue (EMEA)

Duetto Research; Barcelona; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Duetto is seeking a senior, on-site Customer Success Manager to lead the post-sales lifecycle for a portfolio of strategic EMEA hotel clients. You will onboard, drive adoption, retain, and renew, acting as a trusted advisor to executive leadership and ownership of customer outcomes.

You will leverage hospitality revenue management expertise, manage complex multi-stakeholder relationships, and mentor junior CSMs. Proficiency in Salesforce, Tableau, Gainsight and Gong is highly valued.

Competenze

• Hospitality background with revenue management experience preferred.
• Experience in senior customer-facing roles with enterprise accounts and executive stakeholders.
• Fluency in English and French is required.

Mansioni

• Own the end-to-end post-sales lifecycle for a portfolio of strategic EMEA accounts (onboarding, adoption, retention, renewal).
• Serve as senior consultant on client revenue strategies, aligning capabilities with complex business needs and managing strategic escalations.
• Lead strategic business reviews and advanced product training with AI-assisted tools to deliver ROI and audit usage and market data.
• Design tailored product adoption recommendations addressing regional market dynamics across EMEA in collaboration with Product, Sales, and Support.
• Mentor junior CSMs on best practices and AI-assisted CS tooling to strengthen the EMEA team.
• Maintain accurate Salesforce records with AI-assisted reporting for portfolio health and visibility.

Conoscenze

Hospitality background

Revenue management

Senior customer-facing role

English & French (bilingual)

SaaS experience

Strumenti

Salesforce

Tableau

Gainsight

Salesforce Einstein

Gong

Descrizione del lavoro

Duetto is seeking a senior, on-site Customer Success Manager to lead the post-sales lifecycle for a portfolio of strategic EMEA hotel clients. You will onboard, drive adoption, retain, and renew, acting as a trusted advisor to executive leadership and ownership of customer outcomes.

You will leverage hospitality revenue management expertise, manage complex multi-stakeholder relationships, and mentor junior CSMs. Proficiency in Salesforce, Tableau, Gainsight and Gong is highly valued.