Senior CS Lead - Tech Accounts (Madrid)

Selecta Digital; Madrid; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

MongoDB is seeking a Customer Success Manager based in Madrid for a hybrid role, acting as a strategic advisor and primary contact for end users. You will drive customer outcomes, champion value realization, and collaborate with Sales, Professional Services, and Solutions Architects.

The ideal candidate has 7+ years in customer-centric roles for technical products, fluency in English and Spanish, and a passion for advocacy and learning about database tech. Hybrid Madrid-based position.

Formación

• 7+ years in Customer Success or similar roles for a technical product
• 4+ years owning health and revenue for Forbes Global 2000 accounts
• Strong customer advocacy and executive-facing skills
• Bilingual English/Spanish with technical aptitude

Responsabilidades

• Advise on MongoDB best practices and technology strategy
• Manage the customer journey from ARR to active consumption
• Identify and mitigate technical risks for complex accounts
• Lead executive business reviews with CS leadership and sales
• Document interactions in internal systems (Gainsight, Salesforce)
• Develop and execute account plans to drive growth over quarters

Conocimientos

Customer Success

Account management

Technical curiosity

Spanish fluency

Herramientas

Gainsight

Salesforce

Descripción del empleo

MongoDB is seeking a Customer Success Manager based in Madrid for a hybrid role, acting as a strategic advisor and primary contact for end users. You will drive customer outcomes, champion value realization, and collaborate with Sales, Professional Services, and Solutions Architects.

The ideal candidate has 7+ years in customer-centric roles for technical products, fluency in English and Spanish, and a passion for advocacy and learning about database tech. Hybrid Madrid-based position.