Senior Complex Casualty Claims Adjuster

aig; Madrid; On-site; EUR 40,000 - 58,000; Full time

Benefits offered by this job

Total Rewards Program

In-office collaboration

Job summary

AIG Europe S.A. (Spain branch) is seeking a Casualty Claims Adjuster II Complex Claims in Madrid to manage investigations, liability assessments, and settlements for medium to high severity casualty claims in line with our Best Practices.

This client-facing position requires coordinating with brokers, insureds, external providers and internal teams to deliver timely, fair claim resolutions while maintaining rigorous documentation and data management.

Responsibilities

• Assists with and/or directly handles all aspects of a claim file from beginning to conclusion, including the investigation, determination of liability, confirmation of coverage, assessment of damages, and drafting of claim evaluation for recommended action.
• Investigates claims, obtains appropriate data, and assembles appropriate information and facts regarding claims.
• Utilizes litigation management and claims management information systems to maintain, organize, and retain relevant claims data and files.
• Reviews all claims for status of investigation, assessment of liability, documentation of damages, adequacy of reserves, evaluation of expert witnesses, documentation of recent developments and current plan for claim resolution within AIG´s Best Practices.
• Maintains collaborative working relationships with other departments and entities to facilitate quick responses to internal and external customers.
• Participates in problem solving and problem resolution, in accordance with Company policy, guidelines and statutes, and regulatory agency requirements.
• Performs miscellaneous job-related duties as assigned including list run rates.
• Conduct salvage, subrogation, or other recovery proceedings through close monitoring. Investigate Fraud and ensure timely advice, relevant supporting documents and responses to enquiries are provided to coinsurers/reinsurers to settle their share promptly.

Job description

AIG Europe S.A. (Spain branch) is seeking a Casualty Claims Adjuster II Complex Claims in Madrid to manage investigations, liability assessments, and settlements for medium to high severity casualty claims in line with our Best Practices.

This client-facing position requires coordinating with brokers, insureds, external providers and internal teams to deliver timely, fair claim resolutions while maintaining rigorous documentation and data management.