Senior B2B Customer Success & Logistics Lead

Foundever; Madrid; Presencial; EUR 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Great place to work

Descripción de la vacante

Viking EMEA in Madrid is seeking a Senior Customer Service Representative to act as a vital link between our B2B customers, outside sales teams, and supply chain stakeholders. You will manage accounts, drive quote conversion, oversee order execution from quotation to delivery.

The role requires 3+ years in a commercial or inside sales environment, SAP experience, and fluency in Spanish and English. You will work in a fast-paced office, coordinating with logistics, and ensuring high-quality

Formación

• 3+ years in a commercial, customer service or inside sales environment (ideally B-to-B).
• Technical background or experience is required.
• Solid SAP experience.
• Experience or understanding of Supply Chain.
• Excellent administrative skills and attention to detail.
• Some knowledge about international trade (import/export) would be an advantage.

Responsabilidades

• Act as a bridge between customers and key stakeholders to enhance customer experience.
• Build trust-based relationships with a designated portfolio of EMEA accounts.
• Create accurate commercial quotations and input data into HubSpot; perform follow-ups.
• Provide first-level technical product support and share market intelligence with the sales team.
• Oversee the order process from quotation to final invoicing and logistics coordination.

Conocimientos

Account management

Sales support

CRM

Customer service

SAP

Supply chain

B2B experience

Spanish & English

Herramientas

HubSpot CRM

SAP ERP

Excel

Descripción del empleo

Viking EMEA in Madrid is seeking a Senior Customer Service Representative to act as a vital link between our B2B customers, outside sales teams, and supply chain stakeholders. You will manage accounts, drive quote conversion, oversee order execution from quotation to delivery.

The role requires 3+ years in a commercial or inside sales environment, SAP experience, and fluency in Spanish and English. You will work in a fast-paced office, coordinating with logistics, and ensuring high-quality