German-Speaking B2B Customer Success Rep | Hybrid Role

Revelyst; Madrid; Híbrido; EUR 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

€10 meal voucher

Hybrid working model

7 remote days per year

Employee discounts

Descripción de la vacante

Revelyst – Adventure Sports Group Europe is seeking a B2B Customer Success Representative who speaks German to manage dealer relationships across Europe from Madrid. The role combines customer success with order management, data analysis and cross-functional collaboration with Sales, Supply Chain and Operations in a fast-growing, international environment.

You will enter orders in SAP, track deliveries, provide KPI reporting and ensure OTIF.

Formación

• Fluent German and English required.
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports preferred).
• Knowledge of SAP, Salesforce and Excel.
• Strong data orientation and analytical skills.
• Understanding of sales processes and logistics flows.
• Proactive and solution-oriented.
• High attention to detail and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work cross-functionally.
• Adaptability in a fast-paced environment.

Responsabilidades

• Build strong, long-term relationships with assigned dealers.
• Ensure high levels of customer satisfaction through quality service.
• Act as main contact for operational and service topics; Order Management & Operations.
• Manage and validate the orderbook for assigned dealers.
• Enter orders in SAP (ERP system).
• Track and follow up orders, coordinating with warehouses and logistics teams.
• Ensure on-time and in-full delivery (OTIF).
• Handle issues such as refusals, returns and warranties.
• Manage proforma processes and customer data databases.
• Analyze data and KPIs to support decisions; provide reporting.

Conocimientos

German language

English language

Customer service

Sales support

Operations

Data analysis

Herramientas

SAP

Salesforce

Excel

Descripción del empleo

Revelyst – Adventure Sports Group Europe is seeking a B2B Customer Success Representative who speaks German to manage dealer relationships across Europe from Madrid. The role combines customer success with order management, data analysis and cross-functional collaboration with Sales, Supply Chain and Operations in a fast-growing, international environment.

You will enter orders in SAP, track deliveries, provide KPI reporting and ensure OTIF.