Senior Application Support Engineer (Script/Java) - Hybrid

UST España & Latam; Comunidad de Madrid; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Heath Care Plan

Internet Connectivity

Life and Accident Insurances

Retribución Flexible Program

Training platforms access

Work-life balance measures

WFH policy

Referral bonuses

Descripción de la vacante

UST España & Latam in Madrid is seeking a Senior Application Support Engineer for the bank's Client Lifecycle Management system. You will be the Level 3 expert, ensuring consistent and accurate service delivery while maintaining and optimizing the solution.

You will handle incidents, perform root cause analysis, and collaborate with users, IT Service Owners, and stakeholders in an agile environment. Strong database skills and basic Java along with Linux/Unix administration are required, with a

Formación

• Proven experience in Level 3 application support within an agile organization.
• Strong understanding of database development concepts (MS SQL Server, PostgreSQL, Oracle) for troubleshooting.
• Banking knowledge in CRM, account opening, and compliance.
• Basic Java knowledge for application-level analysis.
• Solid Linux/Unix administration skills for operational tasks (logs, scripts, navigation).
• Experience in Release and Product Lifecycle Management.
• Familiarity with operating standard software and parameterization.

Responsabilidades

• Provide Level 3 application support for CLM system.
• Maintain and optimize the CLM solution.
• Manage incidents and problems; ensure rapid restoration.
• Perform root cause analysis for issues.
• Collaborate with users, IT Service Owners, and stakeholders.
• Support multi-tier applications in an agile setup.

Conocimientos

Level 3 support

Database troubleshooting

SQL/PLSQL

Linux/Unix admin

Java basics

Release & PLM

Banking domain

Descripción del empleo

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

As a Senior Application Support Engineer for the bank's Client Lifecycle Management system, you will be the key expert for Level 3 application support, ensuring consistent and accurate service delivery.

Your focus is on maintaining and optimizing the solution, managing incidents and problems, and ensuring operational readiness.

You will work in an agile organization, supporting multi-tier applications and performing root cause analysis. This requires strong experience with database concepts (PL/SQL, SQL) for troubleshooting, as well as basic Java understanding and Linux/Unix administration skills for tasks such as navigating file systems, analyzing logs, and managing configurations.

You will collaborate closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability.

Hybrid model in Madrid (3x2)

Mandatory requirements:

• Proven experience in Level 3 application support within an agile organization
• Strong understanding of database development concepts (MS SQL Server, PostgreSQL, Oracle) for troubleshooting
• Banking knowledge in CRM, account opening, and compliance is must
• Basic Java knowledge for application-level analysis
• Solid Linux/Unix administration skills for operational tasks (logs, scripts, navigation)
• Experience in Release and Product Lifecycle Management
• Familiarity with operating standard software and parameterization

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.