Senior Account Manager (2D Print + POSM), Madrid

HH Global; Madrid; Presencial; EUR 55.000 - 90.000; Jornada completa

Descripción de la vacante

HH Global is seeking a Senior Account Manager to support growth for a major FMCG client. You will work with the Account Director on special projects and run the account, engaging with client stakeholders to manage activations and projects across brands.

This role blends office, client site and home-based work, requiring travel to Madrid weekly. You will lead delivery, shape account strategies, manage budgets and ensure high-quality standards while coordinating internal teams and external

Formación

• Advanced client service management across client site(s) and multiple vendors.
• Experience in 2D Print, POSM and digital solutions in FMCG.
• Strong negotiation and consensus-building with internal and external stakeholders.
• Proven track record of account planning, KPIs, budgeting and forecasting.
• People management including performance reviews and team leadership.
• Operational management of client services with P&L and financial reporting.
• Excellent communication and presentation skills at all seniority levels.
• Fluent in English and Spanish.
• FMCG client experience preferred.

Responsabilidades

• Lead client satisfaction by liaising with clients and managing internal resources.
• Own and resolve issues, quality concerns or corrective actions.
• Develop team through appraisals, mentoring and training.
• Develop account growth strategies and yearly development plans.
• Provide technical input to achieve high quality standards.
• Regular MI reporting and creation of account relationship plans.
• Manage relationships with key stakeholders.
• Review and renew contracts.

Conocimientos

Client relationship management

FMCG experience

2D Print & POSM

Negotiation & stakeholder management

People management

P+L budgeting

English & Spanish fluency

Descripción del empleo

Join the global leader in responsible marketing activation services

At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.

We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.

With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Purpose of the job

The Senior Account Manager will help support the growth and development of their client account by assisting the Account Director with special projects and the running of the account. Working directly with key client stakeholders you will manage and execute various activations and projects across the client’s many brands.

You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.

The areas of spend under management with this FMCG client are 2D Print and Point of Sale Materials (POSM) solutions.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Madrid, and you need to be able to readily access that location.

Key Responsibilities

• Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
• Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results
• Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training
• Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
• Providing technical input and advice on projects as required to achieve high quality standards
• Regular MI reporting, production of account relationship plans, risk identification and management
• Relationship Management with all key stakeholders
• Contract review and renewal

Knowledge, skills + experience

• Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
• Experience in 2D Print, POSM and digital solutions across the FMCG sector
• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
• Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.
• People Management experience including performance management and team leadership
• A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Fluent in English and Spanish
• FMCG client experience is preferred

Essential Criteria

• Ability to travel to the client site in Madrid on a weekly basis
• Fluent in English and Spanish
• Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
• Experience in 2D Print and POSM categories across the FMCG sector

You belong in our global community

Belonging is at the heart of HH Global. We don’t just talk about inclusion; our teams recognize it as a fundamental part of our culture. Join the global leader in responsible marketing activation services and bring your authentic self to a team that values you for who you are.

We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you. If you require this job advertisement in an alternative format, please reach out to [e-mail]