Account Manager (2D + 3D Print), Madrid

HH Global; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

HH Global in Madrid is seeking an Account Manager to manage client solutions and delivery across 2D print and POSM services. The role blends work across the HH Global office, client/vendor sites, and home, with access to Madrid as needed.

The six‑month fixed term contract requires strong client service, multi-project management, and English/Spanish communication. You will develop relationships, drive organic growth, and ensure SLAs are met through collaboration with internal teams and partners.

Formación

• Client service management experience, including on-site client relationships and SLA/KPI delivery.
• Experience in 2D print and strong POSM knowledge.
• Commercial bias with ability to manage multiple projects and timelines.
• Process-driven project management mindset with sales and business development focus.
• Experience troubleshooting project issues and implementing preventative measures.
• Excellent verbal and written communication; ability to influence diverse stakeholders.
• Spanish and English language proficiency.

Responsabilidades

• Take briefs from the client with full specifications and deadlines, managing delivery end-to-end.
• Provide technical input to projects and brief suppliers to meet client requirements.
• Monitor projects to ensure on-time, on-spec delivery and adopt new methods as needed.
• Prepare presentations and complete account administration and reporting with accurate records.
• Meet or exceed contracted SLAs while complying with regulatory and company policies.
• Identify and develop new business opportunities within existing accounts to drive growth.

Conocimientos

Client service management

2D print

POSM knowledge

Project management

Communication skills

Bilingual Spanish/English

Time management

Stakeholder management

Descripción del empleo

Purpose of the job

Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further.

Our current areas of service delivery to this Healthcare sector client are 2D Print, Temporary + Permanent Point of Sale Materials (POSM) solutions.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Madrid, and you need to be able to readily access that location.

This is a 6-month fixed term contract with the possibility of being extended.

Key responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible
• Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
• Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies
• Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling

Knowledge, skills + experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in 2D print as well as very strong POSM knowledge
• Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
• Project Management mindset - process driven with a focus on sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Spanish and English language

What success looks like

• The client(s) view HH Global as a valued strategic partner and consistently rate service highly
• Projects are delivered on time, on budget, and to agreed quality standards
• The generation of increased client revenue through successful organic growth initiatives
• Service levels, KPIs, and contractual commitments are consistently met or exceeded
• Strong stakeholder management results in efficient issue resolution and long-term client retention

Essential criteria

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in 2D print as well as very strong POSM knowledge
• Spanish and English language
• Must be able to access the client site in Madrid a couple of times a week

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