Senior Account Manager

Foundation Marketing; España; Presencial; PHP 4.305.043 - 5.535.055; Jornada completa

Descripción de la vacante

Foundation Marketing is seeking a Senior Account Manager to manage a portfolio of high-priority enterprise-level clients. The role involves ensuring clients have a positive experience, leading internal teams, and coordinating projects effectively.

The ideal candidate has strong project management skills, familiarity with B2B SaaS, and excels in a remote work setting. You will have the opportunity to proactively manage client relationships and drive project success.

Formación

• Proven ability to lead client calls and internal project check‑ins.
• Comfortable working Eastern or Atlantic time zone hours.
• Solid project management skills and tools experience.

Responsabilidades

• Manage a portfolio of enterprise‑level accounts as the main point of contact.
• Lead client meetings and keep stakeholders aligned.
• Coordinate internal teams to ensure deliverables are completed on time.

Conocimientos

Project management

Client relationship management

Communication

B2B SaaS familiarity

Herramientas

ClickUp

Asana

Descripción del empleo

Foundation is a digital content marketing agency that serves B2B SaaS, Higher Education, and enterprise clients. We specialize in helping our clients grow into category leaders through smart strategy, bold storytelling, and seamless execution. Our 100% remote team works with ambitious brands around the globe and we’re just getting started.

The Senior Account Manager will own a small portfolio of high‑priority clients and ensure their experience with Foundation is proactive, clear, and outcome‑focused. You’ll be responsible for maintaining strong client relationships, tracking project health, surfacing opportunities, and ensuring all work stays on budget and on time.

Key Responsibilities

• Manage a portfolio of enterprise‑level accounts as the main point of contact
• Lead client meetings, share project updates, and keep stakeholders aligned
• Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations
• Track deadlines, budgets, and client KPIs using ClickUp and internal systems
• Support content and strategy handoffs by owning timelines and task flows
• Ensure client feedback and approvals are captured and integrated smoothly
• Proactively flag risks, delays, or misalignments to internal leaders
• Identify and initiate upsell or expansion conversations where appropriate
• Maintain accurate client data, resourcing requests, and reporting details
• Complete client NPS surveys and internal health updates on schedule

Success Looks Like

• You spot issues before they become problems and communicate clearly
• Your portfolio renews and expands consistently
• 100% of client deliverables are completed on time
• Clients consistently rate their experience as 8+ on NPS
• All client project data (timelines, budgets, resourcing) is up to date and accurate

You Might Be a Fit If You...

• Value ownership and dislike chasing – you get things done on time
• Are comfortable in client‑facing roles but not driven by praise or people‑pleasing
• Have a calm, grounded presence even in high‑pressure situations
• Thrive in remote, async work environments where structure is respected
• Enjoy building systems, managing deadlines, and keeping details in check
• Prefer working independently once expectations are clear

What You Bring

• Familiarity with B2B SaaS or complex client structures
• Proven ability to lead client calls and internal project check‑ins
• Solid project management skills and tools experience (e.g., ClickUp, Asana, or similar)
• Clear, confident communicator, both live and async
• Comfortable working Eastern or Atlantic time zone hours

Performance Metrics

• Book of Business: Renewal + expansion conversations initiated proactively
• Client NPS: ≥8 on 85%+ of assigned projects
• Project Delivery: 100% of deliverables completed on time
• Internal Hygiene: All project trackers and ClickUp tasks updated and closed on time