Security Supervisor — Luxury Hotel Operations Lead

Four Seasons; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Four Seasons Hotel Madrid is seeking a Security Supervisor to lead day-to-day security operations and ensure the safety of guests, residents, employees and property. You will oversee patrols, enforce life-safety protocols and respond to incidents with calm, professional leadership.

The ideal candidate has at least two years of supervisory security experience, holds First Aid, CPR and Defibrillator certifications, is fluent in English and Spanish, and has the legal right to work in Spain.

Formación

• Two years of public or private security experience in a supervisory or managerial capacity.
• Two languages required: English and Spanish.
• Flexibility to work all shifts, weekends and holidays.

Responsabilidades

• Supervise the shift safety & security operations, ensuring adequate patrol patterns and frequencies are maintained to ensure the safety and security of guests and associates
• Responsible for checking all fire, life safety equipment are within the expiry limits (such as hand held chemical extinguishers etc )
• Ensure prompt reporting of maintenance issues by safety & security officers as they record them during their patrols.
• Conduct random bag inspections of associates entering and leaving the building. Ensure asset removal policy is adhered to, to prevent hotel assets being removed from the hotel without the proper authority
• Maintain perimeter patrols at points of entry and egress to ensure that all people within the hotel environs have a genuine purpose and are not loitering or are present for other reasons.
• Regularly attend to the common area where guests present and make guests feel delighted and secured. For examples, greeting guests at the club lounge, holding doors at the entrance, assisting with deliveries when necessary
• Take appropriate action to resolve guest complaints. Communicate with guests in a manner, which promotes goodwill, trust and satisfaction
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

Conocimientos

Leadership

Communication skills

Problem-solving

Herramientas

First Aid Certification

CPR Certification

Defibrillator Certification

Descripción del empleo

Four Seasons Hotel Madrid is seeking a Security Supervisor to lead day-to-day security operations and ensure the safety of guests, residents, employees and property. You will oversee patrols, enforce life-safety protocols and respond to incidents with calm, professional leadership.

The ideal candidate has at least two years of supervisory security experience, holds First Aid, CPR and Defibrillator certifications, is fluent in English and Spanish, and has the legal right to work in Spain.