Seasonal Reservations & Guest Services Agent

EMERALD STAY®; Cataluña; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Luderna in Vielha is seeking a Reservations and Customer Service Assistant for the Vielha office. You will manage bookings, assist customers, and collaborate with other departments to ensure smooth service.

The role runs through the winter season with potential extension into the summer. A proactive, flexible mindset and strong communication are essential for success in our dynamic team.

Formación

• Good communication skills with customers and colleagues.
• Strong command of MS Office and basic digital tools.
• Ability to work well in a team and adapt to changing priorities.
• Knowledge of French and/or English to support international customers.

Responsabilidades

• Handle telephone and virtual customer inquiries.
• Manage reservations and related services.
• Coordinate with other departments to ensure smooth operations.
• Provide timely assistance and resolve incidents or issues.

Conocimientos

Good communication

Office skills

People skills

French

English

Educación

High School or Vocational Training

Herramientas

MS Office

CRM systems

Descripción del empleo

Luderna in Vielha is seeking a Reservations and Customer Service Assistant for the Vielha office. You will manage bookings, assist customers, and collaborate with other departments to ensure smooth service.

The role runs through the winter season with potential extension into the summer. A proactive, flexible mindset and strong communication are essential for success in our dynamic team.