Reservation Agent/Customer Service

Emerald Stay; Cataluña; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Luderna in Vielha, part of the Eterniti group, seeks a reservations and customer service specialist for the Vielha office. You will handle telephone inquiries, provide virtual assistance to customers, manage reservations and services, and address incidents, joining a dynamic team during winter with potential extension to summer.

Required are good communication, solid office skills, people orientation, and experience with virtual environments; knowledge of French and/or English is required.

Formación

• High School or Vocational Training is required.
• One year of experience is required.
• Good communication skills are essential.
• Experience with virtual environments is preferred.
• Knowledge of French and/or English is required.

Responsabilidades

• Telephone customer service.
• Virtual assistance for customers.
• Management of reservations and services.
• Handling telephone incidents.

Conocimientos

communication

office skills

people skills

virtual environments

French

English

Educación

High School or Vocational Training

Herramientas

MS Office

Descripción del empleo

Luderna is a premium vacation rental company operating in the Val d’Aran and Andorra, and part of the international Eterniti group, a leading operator of high‑end vacation rentals managing more than 800 chalets, villas and apartments across Europe and North America, with over €2 billion in assets under management.

Our culture, in a nutshell: we are demanding and we care. We value rigor, ownership and excellence, while offering flexibility, trust and genuine opportunities for growth within an international group.
Location: Vielha.
Contract type: Permanent / Discontinuous fixed‑term.
Minimum education: High School or Vocational Training.
Minimum experience: One year.
Description:

We are looking for a person to manage reservations and customer service for our Vielha office, with a good disposition towards change management.

You will join a dynamic team to interact with our customers and provide support to other departments of the company.

We offer work during the winter season, with the possibility of extension for the summer season.

Responsibilities:

• Telephone customer service.
• Virtual assistance for customers.
• Management of reservations and services.
• Handling telephone incidents.

Requirements:

• Good communication skills
• Intermediate to advanced office skills
• People skills
• Experience in virtual environments
  Required knowledge of:
• French and/or
• English

Conditions:

• Schedule: Monday to Sunday (two days of weekly rest). Shifts. Continuous workday.
• Work at the Vielha office.
• Full-time: 40 hours per week.