Reservation Agent/Customer Service

EMERALD STAY®; Cataluña; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Luderna in Vielha is seeking a Reservations and Customer Service Assistant for the Vielha office. You will manage bookings, assist customers, and collaborate with other departments to ensure smooth service.

The role runs through the winter season with potential extension into the summer. A proactive, flexible mindset and strong communication are essential for success in our dynamic team.

Formación

• Good communication skills with customers and colleagues.
• Strong command of MS Office and basic digital tools.
• Ability to work well in a team and adapt to changing priorities.
• Knowledge of French and/or English to support international customers.

Responsabilidades

• Handle telephone and virtual customer inquiries.
• Manage reservations and related services.
• Coordinate with other departments to ensure smooth operations.
• Provide timely assistance and resolve incidents or issues.

Conocimientos

Good communication

Office skills

People skills

French

English

Educación

High School or Vocational Training

Herramientas

MS Office

CRM systems

Descripción del empleo

Luderna is a premium vacation rental company operating in the Val d'Aran and Andorra, and part of the international Eterniti group, a leading operator of high-end vacation rentals managing more than 800 chalets, villas and apartments across Europe and North America, with over €2 billion in assets under management.

Our culture, in a nutshell: we are demanding and we care. We value rigor, ownership and excellence, while offering flexibility, trust and genuine opportunities for growth within an international group.

Location

Vielha.

Contract type

Permanent / Discontinuous fixed-term.

Minimum education

High School or Vocational Training.

Minimum experience

One year.

Description

We are looking for a person to manage reservations and customer service for our Vielha office, with a good disposition towards change management.

You will join a dynamic team to interact with our customers and provide support to other departments of the company.

We offer work during the winter season, with the possibility of extension for the summer season.

Responsibilities

• Telephone customer service
• Virtual assistance for customers
• Management of reservations and services
• Handling telephone incidents

Requirements

• Good communication skills
• Intermediate to advanced office skills
• People skills
• Experience in virtual environments Required knowledge of:
• French and/or
• English

Conditions

• Schedule: Monday to Sunday (two days of weekly rest). Shifts. Continuous workday
• Work at the Vielha office
• Full-time: 40 hours per week