SCP Program Champion

APM Terminals; Valencia; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Client Program Manager to lead the global Customer Experience community and drive SCP migration and adoption for the Lead Logistics organization. Based in Valencia or Madrid, you will be the client expert inside Maersk and collaborate with account teams.

You will develop governance and optimization of processes, manage diverse stakeholders, and deliver value by solving complex operational, technical, and commercial challenges.

Formación

• 3+ years for project/program/operational management and/or supply chain management.
• Experience handling complex operational, technical and commercial matters.
• Strong English verbal, writing and presentation skills.

Responsabilidades

• Lead SCP Migration projects and SCP adoption for Lead Logistics.
• Drive process standardization and improvements to unlock customer value.
• Govern and optimize processes to improve performance and customer satisfaction.
• Bridge Account team (CPM, CX, GSC) with Migration & Adoption and SME.
• Collaborate with Product Owners to design modern SCP working practices.

Conocimientos

Project management

Operational management

Supply chain management

Stakeholder management

English communication

Herramientas

SCP platform

Descripción del empleo

OpportunityAre you collaborative, energetic, passionate, and customer-centric ?As the Client Program Manager (CP M ) you lead the global Customer Experience (CX) community to operationally serve one of our important c lients, are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (O cean and L ogistics & Services) and all brands.Be , together with the rest of the account team , the client expert internally, and the client advisor externally.You lead improvement and value adding projects and guide implement ing new customer business for Maersk.As you know, i n Maersk we are on a vision to become The Global Integrator of Logistics - connecting and simplifying our customers' supply chain. When becoming a CP M , the customer world becomes your workplace .We offerAn exciting and attractive career in an aspiring and fast-paced environmentExcellent training development opportunities and a platform for future global career prospectsFlexibility and an inclusive working environmentEnhancement of your communication, problem solving and relationship building skillsWe are looking forInterest and willingness to learn about the c lient ’s priorities and assess strategically how Maersk can serve themUnderstanding of and passion for driving Operational Excellence in the businessExperience of working with a wide variety of complex operational , technical and commercial mattersExcellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customerAbility to problem solve and recommend appropriate course of action creating value for the customerP osition to be based in Valencia or MadridIf you bring below, this is a bonus for us3 + years relevant experience with a proven track record in project /program/ o perational management and/or supply chain management. Commercial experience is a plusExpertise on our platform functionalities like SCPExcellent understanding of end-to-end operation process of Lead LogisticsProven and sustained performance history of delivered success, with focus on driving results in a matrix organizationStakeholder Management and influencingHigh sense of urgency and persistenceOutstanding English verbal, writing and presentation skillsKey responsibilitiesSCP Migration Project Leadershi pBe an active project lead for new migrationsD rive SCP adoption and process standardization and improvements to unlock and maximize the potential of the Lead Logistics organization after onboarding onto SCPEnsure d evelopment, governance and optimization of processes to enable better performance, higher efficiency and superior customer satisfaction.Be one of the main drivers of individual customer migration projects and unlock the full potential of the people, processes and technology.Create the framework of collaboration for the project team and escalate whenever need ed to deliver quality at the right time.Enhance our SCP ways of working to reach enhanced customer - and end-user experience and continuously share best practices.Challenge along the migration project to make sure we incorporate learnings from the pastObtain and share SCP best practices by being an active member with in the SCP & EURCPM communitiesLeverage from the customers that have already migrated to SCP and support the CPM teams for these customers on enhancement developments and bug fixingThe role is expected to bridge the Account team (CPM, CX, GSC), with Migration & Adoption and SME to ensure the transformation agenda is embedded into the routines. This includes development, governance and optimization of processes to enable better performance, higher efficiency and superior customer satisfaction.The r ole is there to creating the knowledge bank for SCP within the SWE Area to ensure we unlock potential of the system fully.The role is expected to work closely with the Functional Product Owners to define and establish best in class process.Also work closely with the Platform Product Owners to design and enhance the modern way of working through tech-based solutions on our SCP PlatformThis role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the ‘Apply now’ button at the top.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .