Scaled Customer Success Advisor

Autodesk, Inc.; Barcelona; Presencial; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

Autodesk in Barcelona is seeking a results-driven Customer Success professional to manage a hybrid portfolio across Territory, Regional, and selected Enterprise accounts, driving onboarding, adoption, and value realization.

You will engage with stakeholders, apply data-driven insights, and collaborate with Sales and Support to ensure high-quality experiences at scale across AEC and D&M industries.

Formación

• 3+ years of experience in Customer Success, Account Management, or Consulting roles.
• Experience managing a portfolio across scaled and higher-value accounts.
• Background in Engineering, Architecture, Manufacturing, or related technical fields.
• Ability to analyze customer processes across AEC and/or D&M industries, and translate them into meaningful conversations and adoption strategies.
• Hybrid knowledge of AEC and/or D&M industries, or strong ability to operate across both.
• Strong understanding of customer lifecycle management, adoption, and retention strategies.
• Excellent stakeholder management and client relationship management skills.
• Strong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation.
• Proven ability in prioritization, risk management, and managing complexity at scale.
• Proficiency in time management, problem solving, and data-driven decision making.
• Ability to drive cross-functional collaboration in a matrix organization.

Responsabilidades

• Proactively engage with customers through digital-first, scalable engagement models (1:many)
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact
• Guide customers through onboarding and adoption strategies across both AEC and D&M workflows
• Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts
• Prioritize activities and adapt engagement based on account health, risk, and business impact
• Execute on targeted actions for high-risk accounts, using data-driven insights to stabilize, re-engage, and improve customer outcomes
• Drive measurable uplift in product assignment and usage across your portfolio
• Establish and execute customer success plans using usage data, health metrics, and business insights
• Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M workflows
• Collaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomes
• Ensure a consistent and high-quality customer experience while operating at scale

Conocimientos

Customer success

Account management

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Educación

Engineering background

Descripción del empleo

Autodesk in Barcelona is seeking a results-driven Customer Success professional to manage a hybrid portfolio across Territory, Regional, and selected Enterprise accounts, driving onboarding, adoption, and value realization.

You will engage with stakeholders, apply data-driven insights, and collaborate with Sales and Support to ensure high-quality experiences at scale across AEC and D&M industries.