Salesforce Marketing Cloud Service Lead - Drive Excellence

dentsu; Sevilla; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible Schedule

Certifications plan

Home Office

Flexible retribution

Health insurance

Professional development

Descripción de la vacante

A leading marketing service provider in Spain is seeking a Salesforce Marketing Cloud Service Lead to manage service efficiency and ensure client satisfaction. This role involves coordinating tasks, evolving service quality, and overseeing documentation. Ideal candidates have at least 4 years of Salesforce consulting experience, excellent communication skills, and proficiency in English. The position offers a permanent contract with flexible working arrangements and opportunities for professional development.

Formación

• At least 4 years of experience as a Salesforce Consultant or similar role.
• Experience working with Agile methodologies.
• Strong communication and presentation skills.
• Intermediate-High Level of English (reading, writing, listening, and speaking).

Responsabilidades

• Share client’s vision, goals, and expectations with the service team.
• Assign and oversee tasks for the dedicated team.
• Manage service progress ensuring timelines, scope, and budget are met.
• Facilitate change requests to inform all parties of impacts.
• Lead follow-up meetings and provide visibility of service progress.
• Alert operations management about possible deviations.
• Oversee all incoming and outgoing service documentation.
• Lead problem resolution related to service evolution.
• Ensure client satisfaction with the service.
• Conduct post-service evaluations.

Conocimientos

Salesforce Consulting

Agile methodologies

Communication skills

Presentation skills

Intermediate-High Level of English

Descripción del empleo

A leading marketing service provider in Spain is seeking a Salesforce Marketing Cloud Service Lead to manage service efficiency and ensure client satisfaction. This role involves coordinating tasks, evolving service quality, and overseeing documentation. Ideal candidates have at least 4 years of Salesforce consulting experience, excellent communication skills, and proficiency in English. The position offers a permanent contract with flexible working arrangements and opportunities for professional development.