Salesforce Manager with English

Babel Profiles; Barcelona; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Hybrid work model - Barcelona

Descripción de la vacante

Babel Profiles seeks an experienced Salesforce Manager to own the platform's strategic evolution amid a technology transformation. You will translate business needs into prioritized Salesforce initiatives and lead a multidisciplinary team to deliver scalable enhancements across Sales Cloud, Service Cloud and Experience Cloud.

Based in Barcelona with a hybrid work model, you will collaborate with senior stakeholders to drive automation, integrations and AI-enabled capabilities while ensuring

Formación

• Several years of experience in a Salesforce leadership or management position.
• Proven experience building and leading a cross-functional Salesforce team.
• Defined Salesforce strategy and roadmaps beyond operational delivery.
• Strong understanding of Salesforce ecosystem across business functions.

Responsabilidades

• Define and own the Salesforce strategy, vision and long-term roadmap.
• Assess the existing Salesforce environment and improve processes, automation, integrations and performance.
• Act as strategic link between business stakeholders and the Salesforce team.
• Lead and develop a multidisciplinary Salesforce team with clear ownership.
• Plan team structure and resources to scale the function effectively.
• Establish a structured process for prioritising Salesforce requirements.
• Provide leadership visibility on Salesforce performance, priorities and risks.
• Oversee Salesforce ecosystem evolution across Sales Cloud, Service Cloud and Experience Cloud.
• Drive adoption of new Salesforce capabilities and AI/automation opportunities.

Conocimientos

Salesforce leadership

Team management

CRM strategy

Stakeholder management

Sales Cloud/Service Cloud background

Herramientas

Sales Cloud

Experience Cloud

Service Cloud

Descripción del empleo

Build the next chapter of a Salesforce ecosystem that is ready to scale!

Our client is going through an important period of business and technology transformation, with a strong focus on improving processes, strengthening digital capabilities and exploring new technologies.

As Salesforce plays a central role across several business functions, they are looking for an experienced Salesforce Manager to take ownership of the platform’s strategic evolution and lead the team responsible for its development.

The Salesforce Manager is accountable for the vision and roadmap, for how work flows into and out of the team, and for the performance and development of the people in it. This is a role for someone who enjoys bringing structure to complexity, connecting business needs with technology and turning a CRM platform into a genuine business enabler.

Main Responsibilities

• Define and own the Salesforce strategy, vision and long-term roadmap in line with wider business and technology priorities
• Assess the existing Salesforce environment and identify opportunities to improve processes, automation, integrations and overall platform performance
• Act as the strategic link between business stakeholders and the Salesforce technical team, translating business needs into clear and prioritised initiatives
• Lead and develop a multidisciplinary Salesforce team, creating clear ownership, accountability and opportunities for professional growth
• Plan team structure and resources according to business demand, ensuring the function can scale effectively
• Establish and maintain a structured process for capturing, analysing and prioritising Salesforce requirements
• Manage stakeholder expectations across different business areas and ensure priorities remain aligned and transparent
• Provide regular and proactive visibility to leadership regarding Salesforce performance, priorities, risks and upcoming initiatives
• Oversee the evolution of the Salesforce ecosystem, including areas such as Sales Cloud, Service Cloud and Experience Cloud
• Ensure integrations with other business systems are properly planned, governed and maintained
• Drive the adoption of new Salesforce capabilities and identify opportunities to incorporate AI and automation into the platform
• Act as the escalation point for Salesforce-related decisions and challenges
• Create an environment where the team can operate with autonomy while receiving the guidance and support required to succeed

Core Skills/Experience

• Several years of experience in a Salesforce leadership or management position
• Proven experience directly managing and developing a team of business and technical profiles
• A strong track record of defining Salesforce or CRM strategy and roadmaps rather than focusing exclusively on operational delivery
• Strong understanding of the Salesforce ecosystem and its ability to support different business functions
• Experience with relevant Salesforce solutions such as Sales Cloud, Service Cloud and Experience Cloud
• Strong stakeholder management skills, including the ability to work effectively with senior leadership
• A proactive approach to identifying improvements rather than simply responding to incoming requests
• Strong delegation and people leadership capabilities, with the confidence to establish accountability and manage challenging situations
• Strategic thinking combined with the ability to understand technical considerations and translate them into business value

Nice to have:

• Salesforce Administrator or Platform certification
• Experience working with or managing external development partners or vendors
• Experience with Salesforce AI capabilities, including Agentforce
• Consulting experience or exposure to complex Salesforce transformation projects

What's on offer

• Hybrid model from Barcelona
• Competitive base salary + 15% bonus
• Health insurance
• The opportunity to take ownership of a Salesforce ecosystem undergoing significant transformation
• A strategic leadership position with direct impact on how CRM technology supports the wider business

Our recruitment process

• 1st Step: Initial conversation with the recruitment team
• 2nd Step: Interview with the Hiring Manager
• 3rd Step: Further discussions with relevant business and technology stakeholders

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.